Sprocket Sports

Find answers to common questions about the Sprocket mobile app, including navigation, roles, messaging, notifications, and updates.

Mobile App FAQs

Explore essential guidance for using the Sprocket Sports mobile app. This collection includes step-by-step help for navigating the app, managing schedules and events, communicating with teams and staff, accessing club content, updating account settings, and using key features like messaging, calendars, registrations, and more. It’s designed to support both families and staff in getting the most out of the mobile experience.

Mobile App

Learn how the mobile app helps clubs manage teams, communication, schedules, and daily updates in one place, while supporting SafeSport-aligned messaging and on-the-go access for families and staff.

All About the Mobile App

Learn how roles impact what users can see and do in the mobile app, including Club Admin, Director, Coach, Team Manager, Member or Parent, and Player access.

Roles & Access

Learn how to download the mobile app, log in for the first time, create an account if needed, and confirm staff access based on your role.

Getting Started with the Mobile App

Learn what each tab in the mobile app is used for, including Home, Calendar, Messages, Club, and More, and how views change based on role and permissions.

Mobile App Tabs Overview

Learn when teams appear in the mobile app for parents, coaches, and directors, and how roster status and team assignments impact visibility and messaging access.

Accessing Teams in the Mobile App

Mobile App Overview

Learn how to view team schedules, load older events, and add or edit events in the mobile app, including staff tools for managing practices, games, and notifications.

Teams Schedules

Learn how the Unified Calendar combines team events, club events, sign ups, and ticketed events into one global schedule view in the mobile app.

Unified Calendar Overview

Learn how subscribing to a team schedule allows you to view Sprocket events in your phone’s main calendar and when it is helpful to use this feature.

How to Subscribe to Team Schedules

Learn who can add team events in the mobile app, what information is required, and where to find the official step-by-step event creation instructions.

Adding Events in the Mobile App

Learn how staff can edit team events in the mobile app, including updating details, sending notifications, and managing reminders.

Editing Events in the Mobile App

Learn how staff can cancel individual events or bulk cancel multiple events in the mobile app while keeping events visible and clearly marked as cancelled.

Cancelling Events (Individual and in Bulk)

Learn how staff can send ad hoc event reminders from the mobile app, including the difference between Event reminders and RSVP reminders.

Sending Event Reminders

Learn how staff can track attendance for individual events in the mobile app, including marking attendees present and using RSVP groups to speed up tracking.

Tracking Attendance

Learn how to manage push notification settings in the mobile app, including event updates, reminders, and chat notifications.

Calendar Notifications and Preferences

Managing Schedules & Events

Learn how Team Chats work in the mobile app, including what they are used for, how users interact, and how roster visibility controls parent and player participation.

Team Chats Overview

Learn how staff send and manage Team Chat messages from the mobile app and web browser, and how parents access team chats in the mobile app.

Managing Team Chats

Learn how Staff Chats work in the mobile app, including how to start internal staff messages, manage group chats, and coordinate without involving families.

Staff Chats Overview

Learn how to manage chat threads in the mobile app, including adding or removing users, pinning and quoting messages, leaving threads, and moderating Team Chats.

Chat Functionality

Learn how to filter and sort conversations in the Messages tab so you can quickly find team chats or staff conversations.

Organizing the Unified Messages Tab

Learn how to manage chat notifications in the mobile app, including global push settings, muting individual threads, and director-specific team notification preferences.

Managing Chat Notifications

Learn how authorized staff can send club-wide announcements through the mobile app, including delivery options and where families will see the message.

Sending Club Announcements

Learn how staff can send team emails from the mobile app or web browser, including how to choose recipients and avoid common mis-sends.

Sending Team Emails

Messages & Communication

Learn how to use Club Content to share resources, news articles, and mobile spotlights in the app, and how the Featured flag controls what members see.

Overview of Club Content

Learn how staff can access, view, and add Resources in the mobile app, including documents, images, and links assigned by role.

Managing Resources

Learn when to use News Articles in Sprocket, where featured articles appear in the mobile app, and how the Featured flag controls visibility.

Creating News Articles

Learn how Mobile Spotlights highlight important content in the mobile app and where to find the step-by-step setup instructions.

Creating Mobile Spotlights

Sharing Club Content

Learn how staff can access Tryouts in the mobile app and where to find the full step-by-step guides for setup and evaluation workflows.

Using the Mobile App for Tryouts

Learn how club admins can manage ticketed events in the mobile app, including viewing purchasers, checking in attendees, and scanning QR codes.

Ticket Management

Learn how Club Admins can view, filter, and favorite photos shared across teams in the mobile app.

Club Photos

Additional Admin Tools 

Learn how members can add parents, guardians, and players to their household in the mobile app, and how this differs from admin actions on web.

Adding Household Members in the Mobile App

Learn how to view and update your personal account details in the mobile app, including contact information, emergency contacts, username, and password.

My Profile

Learn how families can view volunteer requirements and sign up for available tasks in the mobile app.

Volunteering

Learn how to control what contact information appears on team rosters and how Privacy Settings affect messaging in the mobile app.

Privacy Settings

Learn how families can access signed waivers and player documents in the mobile app using the File Cabinet.

File Cabinet

Learn how families can view completed and cancelled registrations in the mobile app and review detailed Registration Summaries.

Registrations

Learn how members can view purchased tickets in the mobile app and access ticket details, including QR codes for event check-in.

Tickets

Learn how to view saved payment methods in the mobile app and understand how Wallet works at the user level.

Wallet

Learn how to view and pay invoices in the mobile app and where to find invoice alerts.

Invoices

Learn how to assign custom colors to teams in the mobile app to quickly distinguish schedules and team cards.

Team Colors

Learn how to log out of the mobile app and review best practices for staff and household logins.

How to Log Out of the Mobile App

Learn how to access the member-facing Help Center from the mobile app and where staff can find admin resources.

Help Center

Learn how to contact your club or Sprocket Sports Technical Support from the mobile app.

Contact Us

Learn where to find Sprocket Sports’ Terms & Conditions in the mobile app and what they cover.

Terms & Conditions

Learn where to find Sprocket Sports’ Privacy Policy in the mobile app and what it covers about data and privacy.

Privacy Policy

Account Management

Find answers and get help from Intercom Support and Community Experts

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