Club Announcements let authorized staff send a club-wide alert to families through the mobile app. This is best for time-sensitive updates like weather cancellations, emergency notifications, and important club-wide reminders.
Club Announcements post into the team chat for current teams, so families can find the message in the same place they already look for team communication.
What you’ll find in this article
What Club Announcements are used for
Who can send Club Announcements
How to send a Club Announcement from the mobile app
Where to view previously sent announcements
Before you start
Only users with the correct permissions (typically Club Admins) can send Club Announcements.
Optional delivery methods like SMS and email may be available, and SMS includes additional rates depending on your club setup.
Step-by-step instructions
Start a new Club Announcement
Tap Home in the bottom navigation.
Under Quick Actions, tap Club Announcements.
If this is your first Club Announcement, tap Start a New Thread.
After your first announcement is sent, you will also see a pencil icon in the top-right corner for starting new announcements in the future.
Choose how the announcement is sent
By default, Club Announcements are sent to team chats for current teams.
If available, choose whether to also send the announcement as:
SMS (additional rates apply)
Email
Select recipients and send
Select recipients by choosing one or more teams.
Tap Next in the top-right corner.
Type your message.
Tap the blue arrow to send.
Review previously sent announcements
You can view previously sent Club Announcements in two places:
On the Club Announcements landing page
Within team chats for the teams you sent to
Tips and best practices
Use Club Announcements for high-importance updates that every team needs to see.
Keep messages short and specific. Include what is changing, when it takes effect, and what families should do next.
If you are sending by SMS, save it for urgent situations to reduce message fatigue.
Troubleshooting
Issue: I do not see Club Announcements in Quick Actions.
Why it happens: The user does not have the permissions required to send club-wide announcements.
How to fix it: Confirm the user’s role and permissions. If needed, have a club admin update access.
Issue: Families say they did not receive the announcement.
Why it happens: Push notifications may be turned off on the device, or the message was only sent to team chats and not as SMS or email.
How to fix it: Confirm the delivery method used. Ask families to check their app notification settings and view the team chat thread where the announcement was posted.
FAQs
Who can send Club Announcements?
Only users with the correct permissions, typically Club Admins, can send Club Announcements.
Where do families see Club Announcements?
Announcements post into the Team Chat for the selected teams, so families can find them alongside regular team communication.
Can Club Announcements be sent by SMS or email?
Optional delivery methods like SMS and email may be available, depending on your club setup. SMS may include additional rates.
Why didn’t a family receive the announcement?
Check whether the message was sent only to team chats or also by SMS or email. Families should also confirm their app push notifications are enabled.