In addition to automatic event reminders that are configured on the web platform (Calendar Settings), staff can send ad hoc reminders from the mobile app. This is helpful when you need to prompt families close to game time, or when you are missing RSVPs and need a quick nudge.
What you’ll find in this article
The difference between automatic reminders and ad hoc reminders
How to send a reminder from an event
The two reminder types you can send (Event reminder vs RSVP reminder)
Before you start
Sending reminders is a staff-only action and depends on role and permissions.
Automatic reminders are managed on the web platform in Calendar Settings. The steps below cover sending a one-time reminder from the mobile app.
Step-by-step instructions
Open the event and start editing
Find and open the event you want to send a reminder for.
Tap Edit in the top-right corner of the event.
Tip: You can open an event from several places in the app, including upcoming events, a team schedule, or the unified calendar.
Send a reminder
In the Edit Event screen, scroll to the bottom.
Tap Send Reminder.
Choose a reminder type
You will see two options:
Send Event Reminder
Use this to remind families about the event details, like time and location.Send RSVP Reminder
Use this to prompt families to submit their RSVP.
Tap the reminder you want to send. The reminder is sent immediately.
Tips and best practices
Use Event Reminder for time-sensitive updates like day-of reminders.
Use RSVP Reminder when you need attendance counts for planning.
If you recently changed event details, consider saving the change with a notification first, then sending a reminder if needed.
Troubleshooting
Issue: I do not see the Send Reminder option.
Why it happens: The user may not have staff permissions to edit events, or they are viewing the event in a member role view.
How to fix it: Confirm you are in a staff view and that you can edit events. If the option is still missing, have a club admin confirm your event permissions.
Issue: Families say they did not receive the reminder.
Why it happens: Push notifications may be turned off on the device, or the user may not be opted into notifications.
How to fix it: Ask the user to check their notification settings on the phone and in the app. If needed, follow up with a team message as a backup.
FAQs
What is the difference between automatic and ad hoc reminders?
Automatic reminders are configured on the web platform in Calendar Settings. Ad hoc reminders are one-time reminders sent manually from the mobile app.
Who can send event reminders?
Only staff members with the appropriate role and permissions can send reminders.
When should I use an RSVP reminder?
Use an RSVP reminder when you need families to confirm attendance so you can plan for games, practices, or other events.
Why didn’t families receive the reminder?
Push notifications may be turned off on the device or in the app. Confirm notification settings and consider sending a team message if needed.