Staff can manage team communication from both the mobile app and a web browser. Team Chats are tied to a specific team, which helps keep messages organized and easy for families to find. Parents and members use Team Chats from the mobile app in the Member view. Staff can use Team Chats from their staff view in the app or from a web browser.
What you’ll find in this article
How staff send a team chat message from the mobile app
How staff send a team chat message from a web browser
Where parents can find team chats in the mobile app
Common workflow tips for selecting threads and recipients
Before you start
Staff access is required to start new threads and message teams from staff view.
Roster visibility impacts parent participation in team chats. If roster visibility is off, parents can view team chat messages but cannot reply or start direct message threads.
Step-by-step instructions
Mobile app steps (staff)
At the top of the Home screen, tap your staff view (Coach or Team Manager).
Under Your Teams, choose one of the following:
Tap the chat bubble icon next to the team to open the Team Chat thread.
Tap the team name to open the team, then go to Messages.
Select an existing chat thread, or tap Start a New Thread.
Select your recipients, then tap Next in the top-right corner.
Type your message, then tap the blue arrow to send.
Web browser steps (staff)
On your Teams dashboard, click the caret (v) next to the program to locate your team.
Choose one of the following:
Click the chat bubble icon to jump to messaging.
Click the team name, then open the Communications tab.
Select an existing chat thread, or click Chat to start a new one.
Select your recipients, then click Next.
Type your message, then click Send.
Where parents find team chats (mobile app)
Parents and members access team chats from the mobile app in the Member view. They will open their team, then go to the Messages area to view the Team Chat thread and any direct message threads they are part of.
Tips and best practices
Use the Team Chat thread for messages the whole team needs to see.
Use direct message threads for individual or small group communication.
If you are not sure who will receive a message, double-check your recipients before sending.
If parents say they cannot reply, confirm roster visibility is turned on for that team.
Troubleshooting
Issue: Parents can see team messages but cannot reply.
Why it happens: Roster visibility is turned off, which makes team chat view-only for parents and players.
How to fix it: Turn roster visibility on for that team in the web platform. After it is enabled, parents should be able to reply and start direct message threads.
FAQs
Can staff manage Team Chats from both mobile and web?
Yes. Staff can send and manage Team Chats from the mobile app in staff view or from a web browser.
Where do parents access Team Chats?
Parents access Team Chats from the mobile app in the Member view by opening their team and navigating to Messages.
Why can’t parents reply to team messages?
If roster visibility is turned off for the team, the Team Chat becomes view-only for parents and players.
Should I use Team Chat or a direct message?
Use Team Chat for updates the whole team needs to see. Use direct messages for individual or small group communication.