The Help Center link in the mobile app opens Sprocket’s member-facing Help Center in a mobile browser window. This is where families can find how-to guidance and FAQs for common tasks like managing household members, registrations, calendars, messaging, and account settings.
This Help Center is intended for members. The Admin Help Center and Coach or Team Manager Help Center are accessed via a web browser after logging into a staff account.
What you’ll find in this article
Where to find the Help Center in the mobile app
What type of Help Center opens from the app
Where staff can find admin and coach help resources
Step-by-step instructions
Where to find it
In the mobile app, go to the More tab.
Scroll to the Info section and tap Help Center.
Important notes
The Help Center opened from the mobile app is the member-facing Help Center.
Admin and Coach or Team Manager Help Centers are accessed through a web browser after logging into a staff account.
FAQs
What Help Center opens from the mobile app?
The mobile app opens the member-facing Help Center in a mobile browser window.
Can staff access the Admin Help Center from the app?
No. The Admin Help Center and Coach or Team Manager Help Center must be accessed through a web browser while logged into a staff account.
What topics are covered in the member Help Center?
Families can find guidance on household management, registrations, calendars, messaging, and account settings.
Why can’t I see admin articles in the mobile Help Center?
The mobile Help Center is intended for members. Staff-specific resources are available through the web-based Help Centers.