The Tickets section of the mobile app is where members can view any tickets they’ve purchased for Ticketed Events. This makes it easy to pull up ticket details (including a QR code, when applicable) at check-in time.
What members can do here
View a list of purchased tickets tied to their account or household
Tap into a ticket to review event and purchase details
Quickly access tickets when arriving at a ticketed event
Step-by-step instructions
Accessing your Tickets
Tap More in the bottom navigation.
In the Account section, tap Tickets.
Your purchased tickets will appear in a list.
If you haven’t purchased any tickets yet, you’ll see a message like “No tickets found.”
Viewing a ticket
Tap the ticket (or ticketed event) you want to open.
Review the available details for the event and your ticket.
Use the ticket information during check-in (for example, presenting the QR code if it’s included on the ticket screen).
Tips and best practices
Open your ticket before arriving at the check-in table to speed up entry.
If multiple tickets were purchased, confirm you are opening the correct event.
Make sure your phone screen brightness is high enough when presenting a QR code for scanning.
FAQs
Where do I find tickets I purchased?
Go to More, then tap Tickets under the Account section to view your purchased tickets.
What if I don’t see any tickets?
If you haven’t purchased any tickets yet, you’ll see a “No tickets found” message. Confirm you are logged into the correct account if you expected to see tickets.
How do I check in at an event?
Open your ticket and present the QR code at check-in if one is included on the ticket screen.
Are tickets tied to my household?
Yes. Tickets purchased through your account will appear in the Tickets section tied to your account or household.