Chats in the mobile app are designed to feel familiar, while still giving clubs the controls they need for staff and team communication. Depending on the type of chat thread, staff may be able to manage who is included in a conversation, and all users can use tools like pinning, quoting, and message actions to keep conversations clear.
What you’ll find in this article
Adding and removing users from a chat thread (staff and direct chats)
Editing, deleting, and copying messages you sent
Leaving a chat thread
Pinning important messages
Replying with quoted messages
Chat moderation tools for Club Admins and Directors
Before you start
Adding and removing users is only available in Staff Chats and Direct Message threads.
Moderation tools described below apply to Team Chat channels only.
Club Admins and Directors do not have visibility into Direct Messages unless they are included in the thread.
Step-by-step instructions
Add a user to a chat thread (staff and direct chats only)
Tap Messages at the bottom of the screen.
Open the chat thread you want to update.
Tap Members at the top of the page.
Tap Add +, then choose a user from the list.
After the user is added, the chat will show a system message confirming the user was added.
Important note:
Added users can view the full history of the message thread.
Remove a user from a chat thread (staff and direct chats only)
Tap Messages at the bottom of the screen.
Open the chat thread you want to update.
Tap Members at the top of the page.
Find the user in the member list, then tap their name.
Tap Remove.
Confirm by selecting Remove again.
After the user is removed, the chat will show a system message confirming the user was removed.
Important note:
When a user is removed, the thread disappears from their Messages page and they no longer have access to its history.
Edit, delete, or copy a message you sent
Tap on a message you sent.
Choose one of the following actions:
Copy: Copies the message text to your clipboard.
Edit: Lets you update the message content.
Delete: Removes the message from the thread.
Important note:
Deleted messages will display as “Message removed by user”.
Leave a message thread (staff and direct chats only)
Leaving a thread removes it from your Messages page and you will no longer have access to its history.
Tap Messages at the bottom of the screen.
Open the chat thread you want to leave.
Use one of the options below.
Option 1: Leave from the thread menu
Tap the three-dot menu in the top-right corner.
Tap Leave.
Confirm by selecting Leave Chat.
Option 2: Leave from chat details
Tap Members at the top of the page.
On the Chat Details page, tap Leave.
Confirm by selecting Leave Chat.
Pin a message
Pinning helps keep important information visible in a busy thread.
What to expect:
The latest pinned message appears at the top of the thread.
Pinned messages can be tapped to expand for the full view.
You can pin multiple messages in the same thread.
Pinned messages show who pinned them and when.
Pins persist across sessions and devices until they are removed.
Steps:
Tap on a message to open message actions.
Tap Pin Message.
To unpin, tap the pinned message and select the unpin option.
Reply with quoted messages
Quoted replies make it easier to follow a conversation, especially in active team chats.
Tap on a message to open message actions.
Tap Reply.
The quoted message (sender and snippet) will appear above your message box.
Type your response and send.
Your reply will post with a quoted block above your response. Emoji reactions are supported across chat threads as well.
Chat moderation tools (Club Admins and Directors)
Club Admins and Directors can moderate Team Chat channels by removing inappropriate or incorrect messages posted by members. This moderation permission applies to Team Channels only.
Important limitations:
Moderation does not apply to Direct Messages unless the admin or director is included in that direct message thread.
Deleting a message in a Team Channel replaces it with “Message removed by user” in the thread.
Delete a member message in a Team Channel (Directors, mobile app)
Open the team and go to the Team Chat channel.
Tap the message you want to remove.
Tap Delete.
Delete a member message in a Team Channel (Club Admins, web)
Club Admins have this permission by default, but access Team Chats from a web browser.
Go to Teams.
Select Manage Teams.
Open the team and access the team chat.
Select the message you want to remove and choose Delete.
Tips and best practices
Use pinned messages for items people will ask about repeatedly, like field addresses, arrival times, or tournament schedules.
Use quoted replies when responding to a specific question so the context is clear.
Only add users to a thread if you are comfortable with them seeing the full message history.
If you need to remove someone from a conversation, remember they will lose access to the thread and its history immediately.
For moderation, remove messages that violate club expectations, then follow up with staff guidance if needed.
FAQs
Can I add or remove users from any type of chat?
No. Adding and removing users is only available in Staff Chats and Direct Message threads.
Do removed users still see past messages?
No. When a user is removed from a thread, it disappears from their Messages page and they no longer have access to its history.
Can Club Admins see all Direct Messages?
No. Club Admins and Directors do not have visibility into Direct Messages unless they are included in that thread.
What happens when a message is deleted in a Team Chat?
The message is replaced with “Message removed by user” in the thread.