Teams only appear in the mobile app when the user is connected to that team. For families, that connection comes from the player’s roster status. For staff, it comes from team assignments.
What you’ll find in this article
When a team shows up for parents and members
When a team shows up for coaches and directors
How roster visibility affects what families can see and do
Related links for assigning players and staff
Before you start
Team access in the app depends on roster status (for families) and team assignment (for staff).
Roster visibility is managed on the web platform and controls what families can access in the app.
Step-by-step instructions
How teams appear for parents and members
A team will appear for a family once the player is on the roster in an Accepted status.
What to expect:
Parents will see the team under the player on the Member view.
If the family has multiple players, they will see teams grouped under each player.
How teams appear for coaches and directors
Coaches and Directors must be assigned to teams to see them in the app.
What to expect:
Assigned teams appear in the staff view.
If a coach or director cannot see a team, the first thing to check is whether they are assigned to that team.
How roster visibility impacts the mobile experience
Roster visibility is controlled on the web platform.
If roster visibility is turned off for a team:
Parents will not see the team roster in the mobile app.
Parents will not be able to use the team channel to message the team.
Parents will not be able to start direct messages from the messages tab.
What parents will see instead:
The team channel will look like a view-only message thread.
What staff can still do:
Coaches and Directors can still use the team channel to message the team, even when roster visibility is turned off.
Tips and best practices
If a parent cannot see a team, confirm the player is in Accepted status on that roster.
If a coach or director cannot see a team, confirm they are assigned to that team.
If families need to message within the team channel, make sure roster visibility is turned on.
FAQs
Why can’t a parent see their player’s team in the app?
The player must be on the roster in an Accepted status for the team to appear in the app. Confirm the roster status on the web platform.
Why can’t a coach or director see a team?
Coaches and Directors must be assigned to teams in order to see them in the app. Confirm the team assignment first.
Why can’t parents message in the team channel?
If roster visibility is turned off, parents cannot use the team channel to message the team or start direct messages. The team channel will appear as view-only.
Does turning off roster visibility affect staff messaging?
No. Coaches and Directors can still use the team channel to message the team, even when roster visibility is turned off.