The mobile app adjusts what a user can see and do based on their role. This helps families focus on schedules and updates, while giving staff the tools they need to support teams and manage communication.
Use this article to understand the difference between Club Admin, Director, Coach, Team Manager, Member or Parent, and Player views in the app.
What you’ll find in this article
How roles impact what someone can access in the app
What each role can typically see and do
Common limits, like team access and chat moderation
What to check when someone says something is missing
Before you start
A user’s role and permissions are assigned by the club.
Some staff users may see a toggle at the top of the Home screen (for example, Admin, Coach, Team Mgr, Member). This lets them switch between staff view and member view without logging out.
What appears can vary slightly by club setup, but the role differences below remain the same.
Step-by-step instructions
Open the app and log in.
Go to the Home tab.
If you see a role selector at the top (like Admin, Coach, Member), tap each option to view what that role can access.
Tip: If you do not see a role selector, that usually means the user is a member only and has one role view available.
Review what each role can do
Use the sections below to understand what each role can access. Roles are listed in the same order you requested.
1) Club Admin
Club Admins have access to club-wide admin tools. They do not need to be assigned to specific teams in the app.
What Club Admins can do:
Access the Admin view in the app
Post Club Announcements
Use Staff Chat
Cancel Events
Open Club Resources
Use Club Photos to view, moderate, and download photos posted across teams
Important limitation:
Club Admins do not access teams directly in the app the way other staff roles do.
If a Club Admin needs to view team chats or moderate messages, they will do that from a web browser.
2) Director
Directors have a limited Admin view and typically see the teams they are assigned to.
What Directors can do:
View assigned teams by selecting the program under Club Teams
Post Club Announcements (available to Directors and Club Admins)
Use Staff Chat
Cancel Events
Open Club Resources
Access Tryouts from the Admin view
3) Coach
Coaches have staff access focused on their teams. Coaches can toggle between Coach and Member views.
What Coaches can do:
View upcoming team events with quick actions on the event card
Access all assigned teams under Your Teams
Use quick actions for each team (for example, messaging and other team tools)
Access the Tryouts module (when available for the club)
Use staff quick actions like:
Staff Chat
Cancel Events
Coach Resources
4) Team Manager
Team Managers are a limited version of the Coach role. They can access their team and key team support tools.
What Team Managers can do:
View upcoming team events
Access assigned team under Your Teams
Use limited quick actions like:
Staff Chat
Cancel Events
5) Member or Parent
Members and parents use the app to manage their family’s experience. This includes schedules, team updates, and household-related tasks.
What Members or Parents can do:
Access their player’s team information
View schedules and events across all teams their household is connected to
Respond to alerts and reminders, such as:
Outstanding waivers
Player progress forms
Overdue payments
View new programs that are open for registration
View club content and resources (featured and general)
6) Player
Players can have their own login, but access is limited.
Important requirement:
Players must be 13+ and must be invited by a parent to create their own login, following SafeSport compliance.
What Players can do:
Log in and access their teams
View team information and updates that apply to them
Typical limitation:
Player access is focused on team participation. Players do not have household management tools.
Tips and best practices
If a staff member says they cannot find a tool, have them check the role selector at the top of Home first.
If a Club Admin asks why they cannot access teams in the app, that is expected behavior. Club Admin access is club-wide, and team chat moderation is handled on the web.
If a parent has multiple players, remind them that Calendar and Messages pull items together across all teams. They do not need to switch teams to see updates.
FAQs
Why don’t I see the Admin, Coach, or Team Mgr toggle in the app?
If you do not see a role selector at the top of Home, your account likely only has a member role. Confirm your email address and have a club admin review your staff role assignments if needed.
Why can a Director access teams in the app but a Club Admin cannot?
Directors are tied to assigned teams in the app. Club Admins have club-wide access but do not access teams directly in the app. Team chat moderation for Club Admins is handled on the web.
Can a user have more than one role?
Yes. Some staff members may have multiple roles and can switch between staff and member views using the role selector at the top of the Home screen.
Why can’t a player create their own login?
Players must be 13+ and must be invited by a parent to create their own login, following SafeSport compliance.