Team Emails let staff send an email to a specific team without needing Club Admin permissions. You can send team emails from the mobile app or from a web browser. Since this is a mobile-focused collection, the mobile steps are listed first.
What you’ll find in this article
How to send a team email from the mobile app
How to send a team email from a web browser
How to choose recipients (including staff-only)
Common tips for avoiding mis-sends
Before you start
You must be assigned to the team as staff to send a team email.
Your ability to email certain groups (like staff-only) depends on your permissions.
Step-by-step instructions
Mobile app steps
Tap Messages in the bottom navigation.
Tap the Email tab at the top of the screen.
Tap New Email.
Tap the To: line to select recipients, then tap Next.
Enter your Subject, type your message, then tap the blue arrow in the top-right corner to send.
Web browser steps
On your Teams dashboard, click the caret (v) next to the program to locate your team.
Click the @ icon, or click your team name and open the Communications tab.
Click Email.
Enter your Subject.
Next to recipients, click Select.
Unselect All.
Select the Staff group option.
Click Select Recipient(s) to save.
Type your email and click Send.
Tips and best practices
Double-check the To: list before sending, especially if you switch between teams often.
Use a clear subject line that includes the team name or purpose (for example, “12U B1 Practice Update”).
If you only want to contact staff, make sure you select the Staff recipient group instead of All.
Troubleshooting
Issue: I do not see the Email tab in Messages.
Why it happens: The user may not be logged into a staff account or may not be assigned to the team.
How to fix it: Confirm the user is logged into a staff account and is assigned to the team. If it is still missing, have a club admin confirm permissions.
Issue: I cannot find the team or the recipient group I need.
Why it happens: The user may not be assigned to that team, or the recipient group may be restricted by permissions.
How to fix it: Confirm team assignment first. If you are assigned, ask a club admin to review your permissions for team communications.
FAQs
Who can send a Team Email?
Staff members who are assigned to a team and have the appropriate permissions can send Team Emails.
Can I email staff only instead of the whole team?
Yes. When selecting recipients, choose the Staff group instead of All, depending on your permissions.
Why don’t I see the Email option in the app?
You may not be logged into a staff account or may not be assigned to the team. Confirm your role and permissions.
What should I check before sending a Team Email?
Always review the To: list and confirm you are emailing the correct team and recipient group before sending.