Chat notifications help families and staff stay on top of team updates, but not everyone wants the same level of alerts. In the mobile app, you can manage chat notifications in a few different ways, depending on whether you want to turn off all chat alerts, mute a specific thread, or limit which teams a director receives notifications for.
What you’ll find in this article
How to turn chat notifications on or off for your whole account
How to mute a specific Team Chat or Direct Message thread
How directors can manage notifications by team
Before you start
Notification options can vary slightly by role.
Your phone’s device settings can block notifications even if your in-app settings are turned on.
Step-by-step instructions
Turn off chat notifications for your whole account
If you want to stop receiving chat notifications across the app, update your push notification settings.
Tap More in the bottom navigation.
Under Notification Preferences, tap Push Notifications.
In the Chats section, adjust the toggles based on what you want to receive:
Direct Messages
Team Chats
You can also adjust:
Club Announcements
Tip: If you turn off Team Chats or Direct Messages here, you will stop receiving push notifications for those message types across all teams and threads.
Mute an individual chat thread
Muting is best when you still want chat notifications overall, but you want to quiet one specific thread.
Tap Messages in the bottom navigation.
Open the Team Chat or Direct Message thread you want to mute.
Tap the bell icon in the top-right corner.
Choose how long you want to mute the chat.
Director notifications by team (optional)
Directors can also control which team notifications they receive from their assigned programs.
From the Admin view in the mobile app, go to Club Teams.
Tap into the program you want to manage.
Tap Notification Preferences.
Select which teams you want to receive notifications for.
Tips and best practices
Use global push notification settings when you want fewer alerts overall.
Use mute on a thread when a specific conversation is too active, but you still want other chats to notify you.
Directors should use team notification preferences to focus on only the teams they actively support.
FAQs
What is the difference between turning off chat notifications and muting a thread?
Turning off chat notifications in Push Notifications stops alerts across all chats of that type. Muting a thread only silences notifications for that specific conversation.
Why am I not receiving chat notifications?
Check both your in-app Push Notification settings and your phone’s device notification settings to ensure notifications are allowed.
Can I mute just one Team Chat?
Yes. Open the specific Team Chat thread and use the bell icon to mute that conversation.
How can directors limit notifications to certain teams?
Directors can use Notification Preferences under Club Teams in the Admin view to select which teams they receive notifications for.