You can control which push notifications you receive from the mobile app, including calendar-related updates and chat notifications. This is helpful if you want reminders for games but not practices, or if you only want notifications for certain event types.
What you’ll find in this article
Where to find Push Notification settings in the app
What types of notifications you can turn on or off
What to check if notifications are not coming through
Before you start
These settings control push notifications sent by the mobile app.
Your phone’s device settings can block notifications even if the in-app settings are turned on.
Step-by-step instructions
Open Push Notification settings
Tap More in the bottom navigation.
Under Notification Preferences, tap Push Notifications.
Adjust your notification preferences
On the Push Notifications screen, you can turn notifications on or off by category. The exact options may vary by club setup, but common categories include:
All Events:
New or Updated Events
Practices:
Reminders
RSVP Reminders
Games:
Reminders
RSVP Reminders
Live Game Chats
Scoring Updates
Other Events:
Reminders
RSVP Reminders
Chats:
Direct Messages
Team Chats
Turn a toggle on to receive that notification type, or off to stop receiving it.
Tips and best practices
If you are missing schedule updates, make sure New or Updated Events is turned on.
If you only want key alerts, keep games on and turn off practice reminders.
If you want to stay on top of communication, keep Direct Messages and Team Chats turned on.
Troubleshooting
Issue: My in-app notification settings are on, but I am not getting push notifications.
Why it happens: Notifications may be blocked at the phone level for the Sprocket Sports app.
How to fix it: Open your phone’s notification settings and confirm notifications are allowed for the Sprocket Sports app.
Issue: I am getting too many notifications.
Why it happens: Multiple notification types are enabled across events and chats.
How to fix it: Return to More and adjust the toggles under Push Notifications to match what you want to receive.
FAQs
Where do I manage push notifications in the app?
Tap More in the bottom navigation, then go to Notification Preferences and select Push Notifications.
Why am I not receiving event reminders?
Confirm the relevant reminder toggle is turned on in the app and that your phone’s notification settings allow notifications for the Sprocket Sports app.
Can I turn off practice reminders but keep game reminders?
Yes. You can toggle notification types on or off by category, such as Practices and Games.
Do phone settings affect app notifications?
Yes. Even if notifications are enabled in the app, your device settings can block push notifications.