Sprocket Sports

Dashboards & Reporting Overview

Learn how the Team Health Panel works, how Team Health Scores are calculated, what each metric means, and how to manage access and settings.

Team Health Panel

Learn how the Content Moderation Panel works, how messages are flagged, how moderators take action, and how to manage permissions.

Content Moderation Panel

Dashboards & Reporting	 	 	 	 	 	

Learn how to use the Club Dashboard to monitor registrations, finances, engagement, and club performance at a glance. This overview explains what each panel helps you track and how to…

Club Dashboard Overview

Learn how to use the Registration panel on your Dashboard to review player counts, team-based registrations, revenue totals, invitation status, and linked reports. This article explains how to filter, drill…

Registration Panel

Learn how to use the Saved Reports panel to quickly access frequently used reports from your Dashboard. This article explains what can be pinned, how to open reports, and best…

Saved Reports Panel

Learn how to use the Club Activity panel to monitor recent registration changes, incomplete registrations, refunds, and waitlist activity. This article explains how to filter by date range, configure settings,…

Club Activity Panel

Learn how to use the Financial Overview panel to monitor revenue, outstanding balances, and past due payments. This article explains how to filter by club and date range, expand metrics,…

Financial Overview Panel

Learn how to use the Program Overview panel to compare programs side by side using registrations, revenue, open spots, and waitlist totals. This article explains how to change time periods,…

Program Overview Panel

Learn how to use the Financial Aid panel to monitor applications, approvals, budget, and aid applied to registrations. This article explains how to choose a fiscal year, drill into linked…

Financial Aid Panel

Learn how to use the Year over Year panel to compare registrations and revenue across seasons for planning and forecasting. This article explains how to select program sets, set a…

Year over Year Panel

Learn how to review recent payouts, understand projected payouts, and reconcile deposits using the Payouts Panel on the dashboard.

Payouts Panel

Learn how the Club NPS Panel displays Net Promoter Score (NPS) survey results in the Sprocket Dashboard, what insights it provides, how survey data is collected, and how clubs can…

Club NPS Panel

Learn how to use the Disputes panel to track chargebacks that need action, monitor disputes under review, and review recent outcomes. This article explains how to respond to disputes, filter…

Disputes Panel

Learn how to use the Player Retention panel to understand year-over-year retention. This article explains how to choose comparison years, interpret results, and use Detailed View.

Player Retention Panel

Learn how to use the Member Activity panel to measure engagement across your mobile app and website, including members vs public website users and visits per day. This article explains…

Member Activity Panel

Learn how to use the Heatmap panel to visualize where players are located based on registration residence data. This article explains how default filters work, how to refine the map,…

Heatmap Panel

Learn how to use the Club Calendar panel to view and manage upcoming Club Events from your Dashboard. This article explains how to edit events, add a new Club Event,…

Club Calendar Panel

Learn how to set your personal default filters for individual dashboard panels on web. This article explains where to find panel settings and what to expect after saving.

Set Default Settings by Panel

Learn how to personalize your Admin Dashboard on web by choosing which panels appear, reordering them, selecting a column layout, and saving changes. This article walks through where to find…

Admin Dashboard Configurability Options

Learn how to use the Club Dashboard to monitor registrations, finances, engagement, and club performance at a glance. This overview explains what each panel helps you track and how to use panels to spot trends and take action quickly.

Club Dashboard 

Learn how to use the Team Dashboard to monitor team activity, events, attendance, performance panels, and insights in one place. This overview explains what each team panel helps you track…

Team Dashboard Overview

Learn how to use the Your Teams panel to quickly access teams you are assigned to, move between teams during the season, and view teams from the past 12 months.

Your Teams Panel

Learn how to customize the Team Dashboard on web so each staff member can focus on the panels and layout most relevant to their role. This article explains how to…

Team Dashboard Configurability Options

Learn how to use the Upcoming Events panel to view, filter, edit, and manage practices, games, and other events for your teams. This article explains how to use event actions,…

Upcoming Events Panel

Learn how to use the RSVPs and Attendance panel to track availability and attendance trends by team. This article explains how to filter by program and coach, switch views, and…

RSVPs and Attendance Panel

Learn how to use the Quick Actions panel to quickly access staff communication tools, club announcements, photos, and your Document Library. This article explains what each quick action does and…

Quick Actions Panel

Learn how to use the Scheduling Insights panel to monitor scheduled and canceled practices, games, and events across teams. This article explains how to switch views, apply filters, and interpret…

Scheduling Insights Panel

Learn how to use the Player Progress panel to monitor coach and player progress form completion across teams. This article explains how to switch forms, interpret completion charts, and open…

Player Progress Panel

Compare returning and unregistered players season over season and use Detailed View to identify who needs follow-up.

Learn how to use the Scoreboard panel to view recent game results, filter by program and team, and understand win, loss, and unscored game indicators.

Scoreboard Panel

Learn how Team Dashboard access works for Coaches, Team Managers, and Directors, including what each role can see and do based on team assignments and permissions.

Team Dashboard Roles and Access

Learn how to use the Team Dashboard to monitor team activity, events, attendance, performance panels, and insights in one place. This overview explains what each team panel helps you track and how to use panels to spot trends and take action quickly.

Team Dashboard 

Reports Center helps you quickly find, run, and customize reports so you can track registrations, payments, rosters, and revenue across your club. Use this collection to understand the Reports Center.

Reports Center Overview

Learn how to create and configure a Scheduled Report, set frequency options, control reporting period timing, and manage email notifications for automated report delivery.

Setting Up a Scheduled Report

Learn how report access works in Reports Center, including default role-based access, permission requirements, and common reasons reports may show no data.

Report Access and Permissions

Understand what Custom Reports are, who can access them, and what each custom report type is used for in Reports Center.

Custom Reports and What They Mean

Learn how to create, configure, save, export, and email Custom Reports in Reports Center to build reusable reporting views.

How to Use Custom Reports

Learn how to configure report filters and fields in Reports Center to refine results, adjust columns, and run a customized report view.

How to Filter and Add Fields to Reports

Learn how to use Advanced Filters in Reports Center to apply more precise logic, filter by specific demographic responses, and narrow report results.

How to Add Advanced Filters

Learn the difference between Saved Reports and Saved Report Templates, when to use each, and how to save a template for other admins or a personal copy for yourself.

Saved Reports and Saved Report Templates

Learn what the five most commonly used Reports Center reports are best for, along with practical examples of when clubs typically run each report.

Top 5 Most Used Reports

Learn the key differences between Registration Details and Registration Details and Options so you can choose the right report for financial detail, player demographic context, or checkout option responses.

Registration Details vs Registration Details and Options

Learn where Checkout Options are configured, which report to use for checkout option reporting, and how to add checkout option fields and responses to report on selections in bulk.

Reporting on Checkout Options

Learn how to use accrual basis reporting to track revenue and deferred revenue, reconcile cash while operating on accrual, manage receivables, and reference key accrual reporting definitions.

Finance User Guide: Accrual Basis Reporting

Learn how to use cash basis reporting to reconcile deposits, filter by Transaction Date vs Reimbursement Date, and use cash basis reports and definitions to review payment activity.

Finance User Guide: Cash Basis Reporting

Learn which reports can be scheduled for automated delivery and how each scheduled report is commonly used for finance and leadership workflows.

Available Reports in Scheduled Reports

Reports Center helps you quickly find, run, and customize reports so you can track registrations, payments, rosters, and revenue across your club. Use this collection to understand report access, configure filters and fields, and build reusable report views.

Reports Center

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.