The Player Retention panel helps you understand how well your club is retaining players from one season to the next. It highlights retention by age group and lets you compare year-over-year results so you can spot trends, plan ahead, and focus outreach where it will have the biggest impact.
From this panel, you can open a Detailed View to compare:
Players who returned
Players who are leaving
Players who did not register
What you’ll find in this article
What the Player Retention panel shows
How to choose the years you want to compare
How to interpret the retention breakdown
How to use Detailed View to drill into the data
What the Player Retention panel shows
At a high level, the panel displays retention for age groupings (for example, U8–U13 and U14–U17) based on the comparison years you select. The visuals break players into three groups:
Returning: players who participated in a core program last year and returned this year
Leaving: players who participated last year but did not return this year
Unregistered: players included in the comparison group who have not registered for the current year
The panel focuses on comparing the same players from last year to this year so you can see what changed.
1) Choose the years you want to compare
Navigate to Dashboard in the left navigation menu.
Locate the Player Retention panel.
Use the Compare dropdown to select the seasons you want to review (for example, 2025 → 2026).
If needed, use the Club dropdown to narrow the view.
The panel updates based on the comparison you select.
2) Review retention by age group
Use the charts to quickly understand retention within the age groupings shown in the panel. This is a good starting point for questions like:
Are younger age groups retaining better than older age groups
Is retention improving or declining year over year
3) Open Detailed View to drill into retention data
Select Detailed View at the bottom of the panel to open expanded retention reporting.
In Detailed View, you can:
Filter the data by Club, Birth Year, Gender, and Years to Compare
Select Update to refresh results after changing filters
Review high-level totals such as Unregistered, Leaving, Returned, and overall Retention
Break retention down by different perspectives, such as Age Cohort, Team, or Coach
This view is especially useful when you need to identify specific groups to follow up with or when you want to understand what is driving retention changes.
Tips and best practices
Start with a broad comparison to spot the biggest trends, then narrow down by birth year or gender to find where changes are happening.
Use Detailed View when you are ready to take action, like identifying which teams or cohorts have higher leaving rates.
If totals feel unexpected, confirm the comparison years first. Retention numbers will change significantly if you are comparing different seasons than intended.
FAQs
What are the three retention groups shown in the panel?
Returning, Leaving, and Unregistered.
Why might retention totals change dramatically?
Confirm the comparison years. Results will change significantly when comparing different seasons.
What can I filter by in Detailed View?
You can filter by Club, Birth Year, Gender, and Years to Compare.
What can I analyze in Detailed View beyond the charts?
You can review totals (Unregistered, Leaving, Returned, Retention) and break results down by perspectives like Age Cohort, Team, or Coach.