The Disputes panel gives you visibility into payment disputes raised by customers. It helps you track chargebacks that need action, monitor disputes that are under review, and understand recent outcomes so your financial reporting stays accurate.
What you’ll find in this article
What the Disputes panel shows
How to review disputes that need a response
How to respond to a dispute
How to view dispute details and filter the list
What the Disputes panel shows
The Disputes panel includes two views:
Overview: A high-level summary of dispute activity, including:
Needs Response: disputes that require action from your club
In Review: disputes currently being reviewed
Outcomes (Past 30 Days): recent results (for example, won or lost)
Disputes: A detailed list of dispute records, typically including:
Dispute created date
Evidence due by
Status
User name
Description
Amount
You can use filters (such as Status and Due By) to narrow the list and focus on what needs attention.
1) Review disputes that need action
Navigate to Dashboard in the left navigation menu.
Locate the Disputes panel.
In the Overview tab, select Needs Response.
This takes you directly to the disputes that require action so you can respond before the deadline.
2) Respond to a dispute
From the disputes list, select the dispute you want to address.
Select the Dispute Status.
In the modal that appears, choose one of the following actions:
Counter Dispute: submit a response and supporting information to contest the dispute
Accept Dispute: accept the dispute and allow the chargeback to proceed
Once you select an option, follow the prompts in the modal to complete your response.
3) View dispute details and filter the list
Select the Disputes tab to view all dispute records.
Use the filters at the top of the table, such as:
Status (for example, Needs response, Under review, Won, Lost)
Due By (to prioritize upcoming deadlines)
Select Update to refresh the list based on your filters.
Tips and best practices
Prioritize items in Needs Response first, especially those with an upcoming Evidence Due By deadline.
Use the Outcomes (Past 30 Days) view as a quick check on recent dispute trends.
When reconciling finances, remember that disputes can impact final totals depending on outcome and timing.
FAQs
Where should I start if I need to take action on disputes?
Go to the Overview tab and select Needs Response to view disputes that require action.
What response options are available when replying to a dispute?
You can choose Counter Dispute or Accept Dispute in the dispute modal.
How do I prioritize what to handle first?
Use Needs Response and the Evidence due by date, and filter the list using Status and Due By.
How do I refresh the dispute list after changing filters?
Select Update to refresh the list based on your filters.