Introduction
The Club NPS Panel displays your club’s Net Promoter Score (NPS) survey results directly on the Sprocket Dashboard. It allows club administrators and leadership to review satisfaction levels and identify trends across teams, coaches, and athlete age groups.
What you’ll find in this article
• What the Club NPS Panel shows
• Where the panel appears in the Dashboard
• How survey data is collected
• How Satori surveys work with Sprocket
• How to enable the Club NPS Panel
• Frequently asked questions
Who can use this feature?
• Club administrators
• Club leadership or executive directors
• Board members when the dashboard is shared
What does the Club NPS Panel show?
The Club NPS Panel displays key insights from your club’s Net Promoter Score (NPS) survey results so administrators can evaluate satisfaction trends across the organization.
The panel visualizes several data views, including:
• Overall Club NPS — Your club’s aggregate Net Promoter Score based on all survey responses
• Age Cohort Breakdown — NPS results segmented by athlete age groups
• Team Breakdown — NPS results organized by individual teams
• Coach Breakdown — NPS results tied to specific coaches
These views help clubs identify:
• Strengths across the organization
• Teams or age groups that may need additional attention
• Coaching performance patterns
• Trends in overall satisfaction over time
Where does the Club NPS Panel appear?
The Club NPS Panel appears as a panel on the Sprocket Dashboard once it has been enabled for your club.
Club administrators can:
• Review NPS results directly within the platform
• Monitor trends over time
• Share insights with executive directors or board members
If the panel is enabled, administrators can show or hide it from the Dashboard.
Steps
Open the Dashboard in a web browser.
Select Configure.
Show or hide the Club NPS Panel as needed.
How is NPS survey data collected for the panel?
The Club NPS Panel displays survey results that are collected outside of the Sprocket platform and then mapped into the dashboard for visualization.
Survey distribution and response collection are typically handled by a survey provider. Once responses are collected and finalized, the data can be loaded into Sprocket so the panel can display the results.
While Satori is the most commonly used survey partner, Sprocket may also be able to ingest survey results from other providers if the data is provided in a compatible format.
If your club uses a different survey platform, your Client Success Manager can help determine whether the data can be formatted to work with the Club NPS Panel.
How does Satori work with the Club NPS Panel?
Many clubs run their Net Promoter Score surveys through Satori, a youth-sports–focused feedback and insights platform.
Satori helps clubs measure the parent and player experience using structured NPS surveys designed to provide:
• Clear satisfaction metrics
• Benchmarkable results
• Actionable insights for leadership
Clubs often use these surveys to better understand questions such as:
• How satisfied are our families overall?
• Which teams or programs are performing well?
• Where might retention risk be developing?
• Are there emerging concerns within specific age groups?
Learn more about Satori:
https://gosatori.org/
How do Satori survey results appear in Sprocket?
When clubs run surveys through Satori, Sprocket can integrate the results into the Club NPS Panel.
Sprocket may provide:
• Player and team data (with club approval) to support survey distribution
• Integration of survey results into the Sprocket Dashboard
• Optional inclusion of survey insights within Team Health discussions
Once survey results are received and formatted correctly, the Club NPS Panel will display the data on the Dashboard.
How do I enable the Club NPS Panel?
The Club NPS Panel must be enabled by the Sprocket Client Success team.
Steps
Contact your Client Success Manager.
Your CSM will review your survey setup.
Once survey data is available and properly formatted, the panel will be configured on your Dashboard.
When is the Club NPS Panel most helpful?
The Club NPS Panel is commonly used when clubs want to review satisfaction trends and identify potential retention risks.
Clubs often use the panel when they are:
• Reviewing retention trends
• Evaluating team health across programs
• Identifying satisfaction issues early
• Preparing leadership or board discussions
• Tracking improvements after program changes
Frequently Asked Questions
Can the Club NPS Panel use survey data from platforms other than Satori?
Possibly. Sprocket may be able to ingest survey results from other providers if the data format is compatible with the structure required for the panel. Your Client Success Manager can help review whether your survey data can be mapped correctly.
Is Satori required to use the Club NPS Panel?
No. Satori is the most common survey partner used by Sprocket clubs, but other survey data sources may work if the results can be provided in the appropriate format.
Who can see the NPS results?
The panel appears on the Sprocket Dashboard and is visible to club administrators. Clubs may share the information with executive directors or board members as needed.
How do we get started?
Contact your Client Success Manager to discuss enabling the Club NPS Panel and reviewing your survey setup.
Do survey results appear immediately?
No. The panel will only display results after surveys have been distributed, responses collected, and the data has been compiled and loaded into Sprocket.