What Is the Team Health Panel?
The Team Health Panel is a centralized dashboard available on the Teams Dashboard that provides a high-level view of the overall health of each team in a Core Program.
Each team receives:
A Team Health Score from 0–100
A status category: Healthy, At Risk, or Unhealthy
The score combines engagement, communication, performance, stability, and conduct signals into one simple indicator so club leaders can quickly identify teams that may need attention.
This tool is designed to guide conversations and support proactive leadership decisions. It is not intended to replace detailed reporting.
Where to Find It
You can access the Team Health Panel from:
Teams Dashboard on your Sprocket homepage.
From there, you can:
View all teams and their Health Scores
Click into a specific team to see supporting details
Review contributing metrics
How Team Health Scores Are Calculated
Each team’s score is based on weighted criteria. Clubs can adjust weighting in settings.
Team Chat Sentiment (20% default)
AI evaluates tone and positivity in team group chat messages.
No recent chat activity (30+ days) results in a neutral score (50%)
If no team chat was ever created, the system flags this and subtracts 5 points
This metric helps identify communication tone and engagement.
Direct Message Sentiment (20% default)
AI evaluates tone in direct messages between coaches, players, and parents.
If no direct messages exist in the last 30 days, a value of 70% is assigned
This helps surface satisfaction or tension in one-to-one communication.
RSVP Rate (15% default)
Measures the percentage of players who respond “Yes” to events.
Reflects engagement and participation
Can be combined with Attendance if enabled in Calendar Settings
Higher RSVP rates typically indicate stronger engagement.
Team Continuity (15% default)
Measures the balance of returning versus new players from the previous season.
Higher continuity often reflects:
Strong relationships
Positive team culture
Stable team experience
Coach Retention (15% default)
Measures the average percentage of players a coach retained from the previous season across all teams they coached.
This can help identify:
Coaching strengths
Retention patterns
Potential coaching concerns
Win Percentage (10% default)
Measures the percentage of games won in the current season.
This metric provides basic competitive context but is intentionally weighted lightly compared to engagement and culture metrics.
At-Risk Players (5% default)
Measures the percentage of players with suspended or restricted status.
This helps surface cultural or behavioral issues that may impact team experience.
Adjusting Team Health Settings
Club Administrators can adjust Team Health criteria under:
Teams > Team Health > Settings
From there, you can:
Enable or disable specific rating criteria per Core Program
Adjust the weighting of each criterion
This allows clubs to align the score with their priorities.
Access and Permissions
Access to the Team Health Panel is controlled by role permissions.
To grant access:
Go to Roles & Permissions
Enable Dashboards — Team Health Panel
Clubs may choose to limit access to executive leadership or selected administrators.
The panel is intended to support leadership conversations, not serve as a public report card.
What This Panel Is Designed For
The Team Health Panel helps clubs:
Spot teams that may need support
Identify engagement trends early
Surface communication concerns
Guide coaching and director conversations
Support retention planning
It is a high-level monitoring tool designed for proactive leadership.
Frequently Asked Questions
Is this a grading system for coaches?
No. The Team Health Panel is designed to guide internal conversations and support proactive leadership. It is not a public performance scorecard.
Does AI automatically take action on chat messages?
No. AI evaluates tone to contribute to the score, but it does not automatically discipline or notify users.
Can we customize how the score is calculated?
Yes. Club Administrators can enable or disable specific criteria and adjust weighting under Teams > Team Health > Settings.
Who can see Team Health Scores?
Only users with the Dashboards — Team Health Panel permission can access the panel. It is not visible to players or parents.