What Is the Content Moderation Panel?
The Content Moderation Panel is a centralized dashboard that allows clubs to review and manage potentially inappropriate or concerning messages sent in Team Chat.
It brings together:
Messages flagged automatically by AI
Messages manually reported by staff
From one place, club leaders can review incidents, see message context, review user history, and take action to maintain healthy and safe team communication.
This tool is designed to support safety, consistency, and accountability across your club.
Where to Find It
The Content Moderation Panel is available on Web.
You can access it under:
Communications > Content Moderation
A summary view may also appear as a dashboard panel, depending on permissions.
Limited monitoring is available on Mobile through the Chat Moderation tile on the Admin tab. Full moderation workflows are available on Web.
How Messages Get Flagged
Messages can enter the Moderation Queue in two ways.
AI Detection
AI scans Team Chat messages for high-risk language patterns and surfaces messages that may require review.
Examples of patterns evaluated include:
Critical safety concerns
Threats of violence
Self-harm language
Grooming or predatory behavior
Hate speech or discriminatory language
Bullying or harassment
AI detection evaluates language in context. Not every flagged phrase results in the same severity or outcome. All flagged messages require human review before action is taken.
Staff Reporting (Mobile)
Staff members can manually report a Team Chat message in Mobile.
When reporting, staff select:
A report reason:
Bullying or Harassment
Inappropriate Language
Threatening Behavior
Other
A severity level:
Low
Medium
High
The reported message appears in the Moderation Queue for review.
Direct Messages and Staff Chats are not included in moderation.
How Moderation Works
When a message is flagged, it appears as an open item in the Moderation Queue.
A moderator can:
Review the message
View surrounding context
Review the user’s prior moderation history
Take action
Moderation actions include:
Archive
Keeps the message in the user’s moderation history
Removes it from the open queue
Allows follow-up actions such as deleting the message or contacting the user
Dismiss
Removes the message from the Moderation Queue
Does not retain it in the user’s moderation history
Moderator actions are logged for transparency.
AI does not automatically discipline or notify users. All decisions are made by club staff.
What Is Included and Not Included
Included:
Team Chat messages
AI-flagged messages
Staff-reported Team Chat messages
Not Included:
Direct Messages
Staff-only chats
Automatic notifications to parents or players
Moderation decisions remain internal to your club.
Edge Cases
Deleted Message
If a message is flagged and later deleted from Team Chat, the moderation record may still appear in the panel when available for review.
Deleted User
If a user account is deleted, their moderation history remains visible and the user is labeled as Deleted.
Duplicate Reports
If the same message is reported multiple times, the system consolidates reports into a single moderation entry.
Suspended Players
Messages from suspended players are automatically blocked and do not appear in Team Chat or the Moderation Panel.
Access and Permissions
Access is controlled by role permissions.
To grant access:
Go to Roles & Permissions
Enable Content Moderation Panel under Dashboard Permissions
Default behavior:
Club Administrators have access
Other roles must be explicitly granted access
Clubs are encouraged to limit moderation access to a small, trained group to ensure consistent and fair decision-making.
Players and parents cannot see moderation data.
What This Panel Is Designed For
The Content Moderation Panel helps clubs:
Catch issues early
Protect player safety
Maintain appropriate communication standards
Create consistent moderation processes
Document moderation decisions for accountability
This tool supports proactive leadership and safety monitoring.
Frequently Asked Questions
Does AI automatically punish users?
No. AI only surfaces messages for review. Club staff always make the final decision.
Can players or parents see moderation activity?
No. Moderation data and actions are internal and only visible to authorized staff.
Can we control who moderates messages?
Yes. Access is managed under Roles & Permissions by enabling the Content Moderation Panel permission.
Are Direct Messages included?
No. Direct Messages and Staff Chats are not included in content moderation at this time.