Sprocket Sports

Get a high-level guide to Sprocket’s Scheduling & Calendar tools, including where to find related support topics, what key calendar features are available, and how this collection can help you…

Scheduling & Calendar Overview

Learn how to subscribe to a Sprocket team calendar so events appear in your external calendar and stay updated as schedules change.

Subscribing to a Calendar

Learn what each Calendar-related permission controls, how they impact event management, and how permissions are assigned by default to each staff role.

Calendar Permissions Explained

Learn how to add External Connections so league or tournament schedules from platforms like GotSport, MLS NEXT, or ECNL sync into Sprocket.

Adding External Connections

Understand how to manage team schedules, publish events, sync calendars, and prevent conflicts using Sprocket’s Scheduling and Calendar tools.

Scheduling & Calendar	 	 	 	 	 	

Learn how to add a new event from the web browser or mobile app, what details are required by event type, and how each save option works.

Add a New Event

Learn how to edit existing events on web or mobile and when to use Save versus Save & Notify.

How to Update Existing Events

Review the main Calendar event types you can create in Sprocket and learn what optional event details can be added to improve clarity and communication.

Event Types and Details Guide

Learn how to create recurring events on web or mobile, and how edits apply to one event, future events, or all events in a recurring series.

Create and Manage Recurring Events

Explore the different ways to create Calendar events in Sprocket, from quick one-off creation to bulk imports and Field Schedule tools.

Different Ways to Create a Calendar Event

Learn how draft events work, how they appear for admins, and how to publish drafts to make events visible to families and players.

Draft Event Creation and Publication

Event Creation covers everything you need to create individual events on your organization’s calendar. In this section, you’ll learn how to start a new event from the Calendar, choose the appropriate event type, and use optional details like tags, locations, and RSVPs to keep families informed. You’ll also find guidance on creating recurring events, working with drafts before publishing, and updating existing events so your calendar always reflects the most accurate schedule.

Event Creation

Learn how Reminder Settings control when event and participation notifications are sent, and how these global settings impact all Event Types and Teams.

Reminder Settings

Understand how Calendar Event Settings control default views, RSVP behavior, privacy, and paid sign-up cancellation rules across your club.

Event Settings

Learn how to enable Attendance Tracking, configure when attendance opens, and manage pre- and post-event attendance reminders.

Attendance Tracking

Calendar Settings helps you control how events behave and how information is shared with families, players, and staff. In this section, you’ll learn how to configure event reminders, manage default event settings, and enable or refine attendance tracking. These tools work together to keep your calendar accurate, your notifications timely, and your teams aligned on who should be where, and when.

Calendar Settings

Learn how to import events in bulk, export calendar events for reporting, and export RSVP and attendance data for deeper participation analysis.

Importing/Exporting Events

Learn how to cancel multiple events at once on web or mobile using a date range and optional facility filters.

Bulk Cancelling Events

Learn how to use Bulk Editing to update, publish, reschedule, cancel, or delete multiple events at once from a filtered list.

Bulk Editing of Events

The Bulk Actions: Import, Export, Edit, and Cancel section covers tools that let you manage many events at once instead of updating them one by one. Here, you’ll learn how to import schedules into the calendar, export existing events for reporting or review, make bulk edits to update multiple events at the same time, and bulk cancel events when plans change. These features are designed to save time, reduce manual work, and help keep your calendar accurate at scale.

Bulk Actions: Import, Export, Edit, and Cancel

Learn how to view RSVP details for a specific event on web or mobile, including who is Going, Not Going, or Maybe Going when events are set to collect RSVPs.

Viewing RSVPs for an Event

Learn how to export RSVP data across multiple events, teams, or programs to review participation over a selected date range.

How to View RSVPs for the Team/Club

Learn how to track attendance for events that collect RSVPs on web or mobile, including group actions to mark attendees quickly.

How to Take Attendance

The RSVPs & Attendance section covers how your organization tracks who is planning to attend events and who actually shows up. In this part of the Help Center, you’ll learn how admins and staff can view responses at the event, team, and club level, and how to take and review attendance once events occur. Together, RSVP and attendance tools help coaches plan more effectively, communicate changes when needed, and maintain accurate participation records across your programs.

RSVPs & Attendance

Learn how to create and assign events directly from the Field Schedule view, including clicking into time slots, using + Add Event, Schedule Builder, and assigning events from Alerts.

Creating an Event From the Field Schedule

Learn how to use Schedule Builder to create recurring placeholder practice events and assign them to specific dates, times, and fields in the Field Schedule.

Schedule Builder Walkthrough

Understand how to use date navigation, Day/Week view, and the time range slider to control what dates and hours you see in the Field Schedule.

Field Schedule Date & Time Filters

Learn how to use Event Filters and Alerts in the Field Schedule to control which facilities and events appear in the grid and to resolve scheduling issues.

Field Schedule Event Filters

Field Calendar

Learn why the option to take attendance may not appear for an event and how to check Calendar Settings, RSVP configuration, attendance windows, event type, and access points.

Why can’t I Take Attendance?

Understand why parents or players may not be able to RSVP to an event and how RSVP settings, visibility, timing, and team assignments impact RSVP availability.

Why can’t Parents RSVP to an Event?

Learn why you may not be able to create an event on a specific date and how Program End Dates, permissions, and event creation methods affect scheduling.

Why can’t I add an event on a specific date?

Troubleshoot why staff cannot see team events in the mobile app Calendar by checking team assignments, role settings, filters, draft status, and date ranges.

Why can’t I see my team’s events in the Calendar on the Mobile App?

Calendar Troubleshooting Tips

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.