If you are a staff member and you cannot see your team’s events in the mobile app Calendar, it is usually related to your role on the team, how the Calendar is filtered, or whether the events have been published.
This article is focused on staff, not parents.
1. You are not assigned as a Director, Coach, or Team Manager on the team
To see a team’s schedule in the staff views of the app, you need to be assigned to that team in a staff role such as Director or Coach.
Check the following:
Confirm that you have been added to the correct team in Sprocket.
Confirm that your role on that team is Director or Coach, not just a general club role.
If you were recently added or changed to a new role, log out and log back in to the app after your assignment is updated.
2. The team calendar is turned off in the Unified Calendar filter
The Calendar item in the bottom navigation shows a unified view of events. This view has filters that can hide certain team calendars.
To check your filters:
Tap the Calendar tab in the bottom navigation.
Open the Calendars filter.
Confirm that the calendar for the team you are expecting to see is turned on.
If the team is unchecked or hidden in the Calendars filter, events for that team will not appear in the unified calendar view.
3. Events are still in draft and have not been published
Draft events are visible to admins on web but do not appear in the mobile app for staff or members until they are published.
If you cannot see expected events:
Ask a Club Admin to confirm whether those events are still in Draft status.
If they are, the admin will need to use the Publish options on the web Calendar to publish the events.
Once published, eligible staff will see the events on their mobile Calendar for that team.
4. You are looking at the wrong date range
Sometimes the Calendar is working correctly, but the view is simply not on the right dates.
Try the following:
In the Calendar tab, scroll forward or backward in the list to find the date range you expect.
Confirm the events are not scheduled in a different week or time range than you thought.
If events exist, are published, and you have the correct role and filters, they should appear once you are viewing the correct dates.
FAQs
Why can admins see events on web but I can’t see them in the app?
Draft events are visible to admins on web but do not appear in the mobile app until they are published.
What role do I need to see team events in the staff view?
You need to be assigned to the team as a Director, Coach, or Team Manager.
Why don’t events show in my unified Calendar?
Check the Calendars filter in the mobile app and confirm the team calendar is turned on.
Should I log out and back in after being added to a team?
Yes. If your role was recently updated, log out and log back in to refresh your access in the mobile app.