Sprocket Sports

Learn how volunteering works in Sprocket, including the difference between Volunteer Management and Volunteer Tracking, and when to use each tool.

Managing Volunteers at your Club Overview

Volunteering 

Learn how Volunteer Management helps your club collect interest in season-long volunteer roles during registration and organize long-term volunteer assignments.

Volunteer Management Overview

Learn how to create a Volunteer Credentialing Template to collect waivers, required documents, and onboarding information for volunteer coaches, team managers, and other volunteer staff roles.

How to Create a Volunteer Credentialing

Learn how to create Volunteer Options so parents can indicate interest in volunteering during registration and map those selections to the correct volunteer roles.

How to Create Volunteer Options

Learn how to add Volunteer Opportunities to a specific registration so parents can select volunteer roles during checkout.

How to Add Volunteer Opportunities to a Registration

Understand the parent experience when Volunteer Management and Staff Credentialing are enabled, including what appears during checkout and after payment.

What Parents See When Signing Up to Volunteer

Learn how to review, verify, and manage volunteer credentialing submissions, including assigning approved volunteers to teams and updating roles.

How to Review and Approve Volunteer Submissions

Use this troubleshooting guide to resolve common Volunteer Management issues, including missing forms, role assignment problems, and reporting visibility.

Troubleshooting Volunteer Management

If a parent selected a volunteer role but did not see the credentialing form after registration, this guide walks through the required configuration checks to resolve the issue.

Why Isn’t the Volunteer Credentialing Form Appearing?

Learn how Volunteer Management works if Staff Credentialing is not enabled, including what parents see, how to review volunteer interest, and how to assign roles manually.

What Happens If I Don’t Use Staff Credentialing?

Learn how to verify volunteer submissions, confirm role assignment, and assign verified volunteers to teams so they can manage events and communications.

How to Assign Verified Volunteers to Teams

This collection walks admins through the full Volunteer Management workflow in Sprocket, from collecting volunteer interest during registration to credentialing, approving, and assigning volunteers to teams. Learn how Volunteer Options, Staff Credentialing, role mapping, reporting, and team assignments work together to ensure the right volunteers have the right access at the right time.

Volunteer Management 

Learn how Volunteer Tracking helps your club assign event-based volunteer shifts, set volunteer point requirements, and track completion through the Calendar.

Volunteer Tracking Overview

Learn how to create reusable volunteer tasks that can be assigned to calendar events, including required permissions and setup steps.

How to Create Reusable Volunteer Tasks

Learn how to configure Volunteer Point Requirements at the Club, Program, or Team level and understand how the system determines which requirement applies.

How to Add Volunteer Tasks to Calendar Events

Learn how families view and sign up for volunteer shifts in the Calendar module, and how admins can confirm visibility.

How to Set Volunteer Point Requirements

Learn how families view and sign up for volunteer shifts from the Calendar, and how admins can confirm visibility if issues arise.

How Parents Sign Up for Volunteer Shifts

Learn how to monitor completed volunteer shifts and manually adjust volunteer points from the user or player profile.

How to Track and Adjust Volunteer Hours

Troubleshoot why a parent cannot see volunteer shifts on their Calendar or Volunteering page, including event visibility and eligibility checks.

Why Can’t a Parent See Volunteer Shifts?

Learn why Volunteer Tracking options may not appear and how to confirm permissions and configuration settings.

Why Can’t I Manage Volunteer Tracking?

Understand how Volunteer Point Requirements work across Club, Program, and Team levels and why points do not stack.

Do Club, Program, and Team Volunteer Points Combine?

Volunteer Tracking

Find answers and get help from Intercom Support and Community Experts

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