If you cannot see Volunteer Settings, add volunteer tasks, or adjust volunteer points, this is usually a permissions issue.
Volunteer Tracking is controlled by a specific Calendar permission.
Before You Start
Volunteer Tracking features require the following permission:
Calendar > Volunteer Tracking
Without this permission, you will not be able to:
Add or edit volunteer tasks
Adjust volunteer points
Access Volunteer Settings
Use bulk editing for volunteer tasks
Step 1: Check Your Permissions
Have another admin to your user profile.
Review the assigned Roles and Permissions.
Confirm that Calendar > Volunteer Tracking is enabled.
Step 2: Confirm Volunteer Tracking Is Configured
If you have the correct permission but still cannot manage volunteer tasks:
Reach out to your Client Success team to ensure that Volunteer Tasks is enabled for your club.
Confirm you are in the Calendar module.
Confirm you are viewing the correct program or team.
Step 3: Confirm You Are Editing the Correct Event
Volunteer tasks can only be added within:
The event modal in Calendar
Volunteer Tasks under Settings & Tasks
If you are editing a different module, volunteer options will not appear.
If You Run Into Issues
If you believe your permissions are correct but features are missing:
Log out and back in to refresh your session.
Confirm your role was properly saved after permission updates.
Ask another admin to confirm your permission settings.
Related Articles
Volunteer Tracking Overview
How to Create Volunteer Tasks
How to Add Volunteer Tasks to Calendar Events
FAQs
Why don’t I see Volunteer Settings?
Confirm your role includes the Calendar > Volunteer Tracking permission.
Can I manage volunteer tasks without Volunteer Tracking permission?
No. This permission is required to add, edit, or adjust volunteer tasks and points.
What if I have the permission but still don’t see options?
Confirm Volunteer Tasks is enabled for your club and that you are in the Calendar module.
Where can volunteer tasks be managed?
Volunteer tasks can be added in the event modal in Calendar or under Volunteer Tasks in Settings & Tasks.