This article explains the parent experience when Volunteer Management and Staff Credentialing are enabled.
During Registration
When a parent registers their player:
They will see a Volunteer Opportunities section on the Checkout step.
They can select whether they want to volunteer and choose a specific role from the dropdown.
By default, “Not at this time” is included as an option.
After Payment
If Staff Credentialing is enabled for the selected role:
After payment, a credentialing form will appear on the Confirmation page.
The parent can complete required fields, sign waivers, and upload documents.
If Staff Credentialing is not enabled:
No additional steps are required after registration.
An admin will manually assign the volunteer role later.
If You Run Into Issues
If a parent says they did not see the volunteer form:
Confirm they selected a volunteer role during checkout.
Confirm the role is tied to a credentialing template.
Confirm the credentialing template is active.
FAQs
When does the credentialing form appear?
The credentialing form appears on the Confirmation page after payment if Staff Credentialing is enabled for the selected role.
What if a parent selects “Not at this time”?
No credentialing form will appear, and no volunteer role will be assigned.
Can a parent complete credentialing later?
Yes. If credentialing is enabled and properly configured, they can access and complete required steps based on the active submission window.
Does every club need to use Staff Credentialing?
No. Clubs can collect volunteer interest without enabling Staff Credentialing.