Volunteer Point Requirements allow you to define how many volunteer points a family must complete. You can configure requirements at the Club, Program, or Team level depending on how your club operates.
This article explains how each level works and which requirement takes priority.
Before You Start
Volunteer Point Requirements can be set at three levels:
Club Level
Program Level
Team Level
The system always applies the most specific requirement available.
That means:
Team Level overrides Program Level.
Program Level overrides Club Level.
If no Team or Program requirement is set, the Club Level requirement applies.
Understanding the Volunteer Point Hierarchy
There are three levels of Volunteer Point Requirements, from most broad to most specific.
Club Level Volunteer Points
This is the default requirement across your entire organization.
Use this when:
All families must complete the same number of volunteer points.
You do not need different requirements by program or team.
If no Program or Team requirements are configured, the Club Level requirement will apply automatically.
Club-level settings are managed under:
Calendar > Volunteer Tasks > Settings & Tasks
Program Level Volunteer Points
Program-level requirements apply to all teams within a specific program.
Use this when:
Recreational and Competitive programs have different volunteer expectations.
You want a different requirement for seasonal programs.
If a Program Level requirement is set, it overrides the Club Level requirement for that program.
Program-level settings are managed within:
Teams > Manage Teams > Team Schedules > Volunteer Settings (after selecting the program)
Team Level Volunteer Points
Team-level requirements are the most specific and always take priority.
Use this when:
Individual teams have different volunteer expectations.
Tournament teams require additional volunteer hours.
You need flexibility within the same program.
If a Team Level requirement is set, it overrides both Program and Club settings.
Team-level settings are managed within:
Teams > Manage Teams > Select a Team > Schedule > Volunteer Settings
How the System Decides Which Requirement Applies
The system follows this order:
Team Level requirement
Program Level requirement
Club Level requirement
The most restrictive or most specific configured level will apply to that team.
For example:
If Club Level is set to 5 points
Program Level is set to 8 points
Team Level is not set
That team will require 8 points.
If Team Level is later set to 3 points, that team will require 3 points, regardless of Program or Club settings.
Updating Volunteer Point Requirements in Bulk
If you need to update multiple teams at once:
Go to Teams > Manage Teams.
Select the desired program.
Click Team Schedules at the top.
Click Volunteer Settings.
In Bulk Settings Update, select the applicable teams.
Enter the new volunteer point requirement.
Check Overwrite existing team settings if you are replacing prior values.
Click Apply Settings.
This is helpful at the start of a season when requirements change across multiple teams.
If You Run Into Issues
If the required points are not displaying correctly:
Confirm whether a Team Level requirement is overriding a Program or Club setting.
Check that Overwrite existing team settings was selected during bulk updates.
Confirm you are reviewing the correct program and team.
If families say their requirement looks wrong, review all three levels to confirm which one is being applied.
FAQs
Do Club, Program, and Team volunteer points combine?
No. Only one requirement applies at a time. The most specific configured level will override broader levels.
Which volunteer requirement takes priority?
Team Level overrides Program Level, and Program Level overrides Club Level.
How can I change requirements for multiple teams at once?
Use Teams > Manage Teams > Team Schedules > Volunteer Settings and apply changes through Bulk Settings Update.
Why are families seeing a different requirement than expected?
Review all three levels to confirm whether a Team Level or Program Level setting is overriding a broader requirement.