This article addresses common issues with Volunteer Management.
The Volunteer Form Is Not Appearing
Check the following:
The Volunteer Opportunities display toggle is ON in the Checkout step.
The Volunteer Option is attached to the registration.
The role selected in the Volunteer Option matches the role on the credentialing template.
The credentialing form submission window is active.
The Volunteer Was Approved but Did Not Receive the Role
Confirm you verified the correct submission.
Check the user’s Roles and Permissions tab.
Manually assign the role if necessary.
I Do Not See Volunteer Requests in Reports
If credentialing is enabled, use Reports > Volunteer Role Requests.
FAQs
Why isn’t the volunteer form showing during registration?
Confirm the Volunteer Opportunities toggle is ON, the Volunteer Option is attached to the registration, the role matches the credentialing template, and the credentialing submission window is active.
Why was a volunteer approved but no role was added?
Make sure the correct submission was verified and check the user’s Roles and Permissions tab. Manually assign the role if needed.
Where can I find volunteer requests in reports?
If credentialing is enabled, use Reports > Volunteer Role Requests.
Does the credentialing submission window affect form visibility?
Yes. If the submission window is not active, the credentialing form will not appear.