Sprocket Sports

Managing Users, Players, and Parents Overview

Member Management	 	 	 	 	 	

Learn how parent and guardian accounts work in Sprocket Sports, including household structure, access levels, player logins, and what admins can manage within each account tab.

Parent/Guardian Overview

Learn how parents and guardians can create their own Sprocket Sports account through your club’s website, and what to do if they already have an account with another club.

Inviting Users to Create an Account

Learn how admins can create a parent or guardian account from the Manage Users page, send an invitation, and resolve common email conflicts.

Setting Up an Account on Behalf of a User

Learn how to create and flag Test User accounts in Sprocket Sports to safely practice workflows, validate settings, and troubleshoot without using a real family account.

How to Set Up and Utilize Test Accounts

Learn how multi-club access works in Sprocket Sports and how to switch between clubs on web and mobile when your account is connected to more than one organization.

Multi-Club Users & Switching Between Clubs

Learn how to search for and open a user account from the Manage Users page using filters to quickly locate specific members.

Searching for a User

Learn how users can reset their own password or how admins can change a password on behalf of a user in Sprocket Sports, plus troubleshooting steps if login issues continue.

Changing a Password

Learn where to find instructions for subscribing to your club or team calendar so you can sync events with Google Calendar, Apple Calendar, or Outlook.

Subscribing to a Calendar

Learn how and when to impersonate a user in Sprocket Sports, including best practices and what impersonation can and cannot show.

Impersonating a User

Learn the difference between a Username and Communication Email in Sprocket Sports, how users update them on web and mobile, and how admins can update a Communication Email.

Changing Usernames & Communication Emails

Parent/Guardian Management

Player Account Overview

Viewing a User’s Communication Preferences

How to Disable Future Registrations

How to Restrict a Player for an Overdue Balance

How to Inactivate a Player

How to Edit Registration Checkout Option Responses

Updating Player Information

How to Update Demographic Field Names

College Profile Fields

Viewing Player’s Uploaded Files

Player File Tracking

Adding Player Notes

How to View Player Progress Forms

What are Player Logins?

How to Locate a Player

Player Management

Use this quick decision guide to determine whether a parent or guardian account or a player login is the right setup, including what each account type can and cannot do.

Parent vs Player Accounts: Which Should You Use?

Learn how to configure an Adult Program correctly and guide adult players through adding themselves as a player from their member dashboard.

How to Setup an Adult Player Account

Understand why families may see an “eligible for more programs” message, which missing fields trigger it, and how to resolve player eligibility issues.

Missing Player Eligibility Information

Adult Player Management

Learn how households work in Sprocket Sports, including how parents/guardians and players connect, where access levels fit, and when to involve Client Success for combining or splitting households.

Understanding Household Structure

Learn how to view a parent or guardian’s access level from the household view, including where to find the Full Access or Limited Access indicator and what each level means.

Viewing Parent/Guardian Access (Full vs Limited Access)

Learn how to handle split household requests, including key system limitations, recommended options to offer families, and when to involve Client Success for sensitive or complex situations.

Split Household Protocol

Learn what shell accounts are, why they happen, how to identify users without active accounts, and how to resend invitations so users can complete setup and log in.

Shell Accounts and How to Fix Them

Household Management

Find answers and get help from Intercom Support and Community Experts

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