Many households have more than one parent or guardian who needs access to schedules, messages, and registrations. Rather than sharing a login, Sprocket supports inviting additional parents or guardians to create their own account and join the household. This article covers the standard self-serve account creation flow and what to know when a parent is inviting another adult.
What you’ll find in this article
How parents and guardians create an account from your club website
What email address they should use
What to do if they already have a Sprocket Sports account with another club
Related articles for admin-assisted setup and shell accounts
Before you start
Make sure families know the correct public website for your club. That’s where they’ll start.
Have them use an email address they can access, since it will be used for login and club communications.
Best practice: Have parents and guardians create their own accounts
Direct parents and guardians to create their own accounts using your club’s public website.
Go to your club’s public website.
Select Log In (usually found in the upper right of the site).
Select Don’t have an account?
Enter the email address they would like to use to:
Log in
Receive club communications
Complete the required account details, accept the Terms and Privacy Policy, then select Create account.
After the account is created, they can log in anytime using that email address and password.
If they already have an account with another club
If a parent or guardian already uses Sprocket Sports with another club, they should use the same login instead of creating a second account.
Go to your club’s public website and select Log In.
Log in with their existing email and password.
If their account is not yet connected to your club, they’ll be prompted to add your club to their account.
Select the option to join/add your club.
This keeps everything under a single login and allows them to switch between clubs as needed.
Related articles
Parent/Guardian Overview
Setting Up an Account on Behalf of a User (for admin-assisted account creation)
Shell Accounts (to understand placeholder accounts and how they’re used)
If you run into issues
If a parent or guardian can’t find their account, start by confirming they’re using the correct email address and trying the login option first (especially if they may already have an account with another club). If they still can’t get in, use Setting Up an Account on Behalf of a User to assist, and reference Shell Accounts if you need to confirm what already exists in the system.
FAQs
Should parents share a single login?
No. Each parent or guardian should create their own account rather than sharing a single email and password.
What email address should a parent use?
They should use an email address they can access regularly, since it will be used for login and club communications.
What if a parent already has a Sprocket Sports account?
They should log in with their existing email and password and add your club to their account instead of creating a new one.
Why can’t a parent create a second account with the same email?
Each email address can only be tied to one account. If they see an error, they likely already have an existing account.