Sprocket Sports

Learn how households work in Sprocket Sports, including how parents/guardians and players connect, where access levels fit, and when to involve Client Success for combining or splitting households.

Understanding Household Structure

Learn how to view a parent or guardian’s access level from the household view, including where to find the Full Access or Limited Access indicator and what each level means.

Viewing Parent/Guardian Access (Full vs Limited Access)

Learn how to handle split household requests, including key system limitations, recommended options to offer families, and when to involve Client Success for sensitive or complex situations.

Split Household Protocol

Learn what shell accounts are, why they happen, how to identify users without active accounts, and how to resend invitations so users can complete setup and log in.

Shell Accounts and How to Fix Them

Household Management

Find answers and get help from Intercom Support and Community Experts

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