By default, the email a user signs up with is used for two things:
Their Username (the email they use to log in)
Their Communication Email (the email that receives club messages)
If a user needs to update either one, they can do it from their profile. Admins can also update a user’s Communication Email on the admin side.
What you’ll find in this article
The difference between a Username and a Communication Email
How users update their Username on web and mobile
How users update their Communication Email
How admins update a user’s Communication Email
Before you start
Usernames must be a valid email address.
Changing a Username requires email confirmation, so the user must be able to access the new email inbox.
If a user has access to multiple clubs, their Username is used across clubs.
Username vs Communication Email
Username: The email address used to log in.
Communication Email: The email address where the club sends communications.
In many cases these will be the same, but they can be different if the user chooses to update them.
Update your Username
Web browser
In the top right corner, select your name, then select Profile.
Scroll to Username and select Edit.
Enter your new email address, then select Save.
Mobile app
Select More at the bottom of the screen.
Under Account, select My Profile.
Scroll to Username and select Edit.
Enter your new email address, then select Save.
Important notes about Username changes
Your new Username must be a valid email address.
A confirmation email will be sent to the new email address.
Your Username will not change until you select the confirmation link.
Your current Username will remain active until the new one is confirmed.
Update your Communication Email
Updating your Communication Email follows the same general flow as updating your Username, but you will edit the Basic Info section instead of the Username section.
Admin: Update a user’s Communication Email
Admins can update a user’s Communication Email from the admin side.
Go to Users and open Manage Users.
Find the user and select their Last Name to open their profile.
Update the Email field in the user’s profile.
Save your changes.
If you run into issues
If the user is not receiving the confirmation email for a Username change, confirm the new email address was entered correctly and have them check spam or junk folders. If they cannot access the new inbox to confirm the change, keep the current Username active and update only the Communication Email instead.
FAQs
What’s the difference between Username and Communication Email?
Username is used to log in. Communication Email is where club messages are sent.
Do Username changes apply across clubs?
Yes. The Username is used across all clubs connected to the account.
Why hasn’t my Username changed yet?
It will not change until you select the confirmation link sent to the new email address.
Can an admin change my Username?
Admins can update the Communication Email, but Username changes require confirmation through the new email inbox.