If a parent or guardian is having trouble creating their own account, you can add them from the User Admin page and send an invitation so they can finish setup from their inbox.
What you’ll find in this article
When to set up an account on a user’s behalf
How to add a new user from the Manage Users page
The difference between Save and Save and Send Invitation
What to do if you get an “email already in use” error
Before you start
You must be an admin with access to manage users.
Confirm the user’s correct email address, since it will be used for login and club communications.
Add a new user and send an invitation
In the left navigation, select Users.
On the Manage Users page, select + Add User.
Enter the required information:
First Name
Last Name
Email
Choose how you want to finish:
Save: Adds the user to your club without sending an invitation yet.
Save and Send Invitation: Adds the user and sends an invitation email so they can complete account setup.
Troubleshooting
“Email already in use” error
If you see an error that the email is already in use, follow the steps in Shell Accounts to resolve it.
Related articles
Inviting Users to Create an Account
Parent/Guardian Overview
Shell Accounts
If you run into issues
If the user cannot complete setup after you send the invitation, start by confirming the email address on the user record is correct and that they are checking the same inbox. If you continue to see account conflicts, the Shell Accounts article is the best next step.
FAQs
When should I create an account on behalf of a user?
Use this option when a parent or guardian cannot complete the self-serve account creation process on your club website.
What’s the difference between Save and Save and Send Invitation?
Save creates the user record without emailing them. Save and Send Invitation creates the user and immediately sends them an invitation to complete setup.
What does “email already in use” mean?
It means that email address is already tied to an existing account in the system.
What should I check if the user says they didn’t receive the invitation?
Confirm the email address on the user record is correct and that they are checking the same inbox used for the account.