Test accounts are a helpful way to practice workflows, validate settings, and troubleshoot issues without using a real family’s account. You’ll create the user the same way you would any other member, then flag them as a Test User from their profile.
What you’ll find in this article
When to use a test account
How to create a test user
How to flag a user as a Test User
Common issues to watch for
Before you start
You must be an admin with access to Users and the Manage Users page.
Use an email address you can access for testing. Avoid using a real family’s email.
Step 1: Create the user
Create the user using the same process outlined in Setting Up an Account on Behalf of a User.
Once you save the initial user details, the system will automatically take you to the user’s profile page. You do not need to search for the user afterward.
Step 2: Flag the account as a test user
From the user’s profile page, stay on the Profile tab.
In the Settings section, check the box labeled Test User.
Select Save to apply the change.
At this point, the user is flagged as a test account.
Best practices for using test accounts
Use test accounts for internal validation, staff training, and troubleshooting.
Keep naming consistent so they are easy to spot later (for example, including “Test” in the name).
Troubleshooting
You cannot find the Test User checkbox
Confirm you are on the user’s profile page and that your role has permission to manage users.
Related articles
Setting Up an Account on Behalf of a User
Shell Accounts
Inviting Users to Create an Account
If you run into issues
If the test account is not behaving as expected, double-check that the Test User box is selected and saved.
FAQs
What is a Test User account used for?
Test User accounts are used for internal validation, staff training, and troubleshooting without impacting a real family’s account.
Does a Test User account work differently than a regular account?
You create it the same way as any other user, but it is flagged as Test User from the Profile tab.
Why can’t I see the Test User checkbox?
Confirm you are on the Profile tab of the user account and that your role has permission to manage users.
Should I use a real family’s email for testing?
No. Always use an email address you can access for testing and avoid using a real family’s email.