Sprocket Sports

Learn how parent and guardian accounts work in Sprocket Sports, including household structure, access levels, player logins, and what admins can manage within each account tab.

Parent/Guardian Overview

Learn how parents and guardians can create their own Sprocket Sports account through your club’s website, and what to do if they already have an account with another club.

Inviting Users to Create an Account

Learn how admins can create a parent or guardian account from the Manage Users page, send an invitation, and resolve common email conflicts.

Setting Up an Account on Behalf of a User

Learn how to create and flag Test User accounts in Sprocket Sports to safely practice workflows, validate settings, and troubleshoot without using a real family account.

How to Set Up and Utilize Test Accounts

Learn how multi-club access works in Sprocket Sports and how to switch between clubs on web and mobile when your account is connected to more than one organization.

Multi-Club Users & Switching Between Clubs

Learn how to search for and open a user account from the Manage Users page using filters to quickly locate specific members.

Searching for a User

Learn how users can reset their own password or how admins can change a password on behalf of a user in Sprocket Sports, plus troubleshooting steps if login issues continue.

Changing a Password

Learn where to find instructions for subscribing to your club or team calendar so you can sync events with Google Calendar, Apple Calendar, or Outlook.

Subscribing to a Calendar

Learn how and when to impersonate a user in Sprocket Sports, including best practices and what impersonation can and cannot show.

Impersonating a User

Learn the difference between a Username and Communication Email in Sprocket Sports, how users update them on web and mobile, and how admins can update a Communication Email.

Changing Usernames & Communication Emails

Parent/Guardian Management

Find answers and get help from Intercom Support and Community Experts

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