Whether you forgot your password or just want to update it for security, you can change your Sprocket Sports password in a couple of ways. Users can reset their own password from the login screen, and admins can also update a password on behalf of a user when needed.
What you’ll find in this article
How a user resets their own password
How an admin changes a password on behalf of a user
What to check if the user cannot log in after a password change
Before you start
Password changes only apply to the account tied to that user’s email address.
If the user has access to multiple clubs, they will use the same login across clubs.
If you are an admin changing a password for someone else, you must have access to Users and the user’s profile.
Option 1: User resets their own password (recommended)
Use this option if the user has access to their email inbox and can complete the reset themselves.
Go to your club website and select Log In.
Select Forgot your password, or need a password reset?
Enter the email address tied to the account.
Follow the instructions sent to that email to set a new password.
Return to the login screen and sign in with the new password.
Option 2: Admin changes a password on behalf of a user
Use this option if the user cannot complete the reset on their own.
In the left navigation, select Users to open Manage Users.
Search for the user (you can search by name or email).
Select the user’s Last Name to open their profile.
In the Account Options section, select Change Password.
Enter the new password and save your changes.
After the password is updated, the user can log in with the new password immediately. Since the admin sets the password for the user, this option may be less secure than having the user reset their own password. When possible, we recommend having the user complete the password reset themselves.
Troubleshooting
The user still cannot log in
Start with these quick checks:
Confirm they are using the correct email address to log in.
If they are part of multiple clubs, confirm they are not trying to create a second account. They should use the same login and switch clubs after login.
If you changed the password on their behalf, confirm the new password was saved successfully.
The user says they never received a reset email
Confirm they entered the correct email address.
Ask them to check spam or junk folders.
If they still cannot receive it, use the admin option above to change the password on their behalf.
If you need help confirming whether password reset emails are being bounced or dropped, reach out to your Client Success team for support.
If you run into issues
If the user’s email appears to be tied to another existing account or you receive account-related errors, start with Shell Accounts to confirm what exists on file and resolve conflicts.
FAQs
Does changing a password affect all clubs a user belongs to?
Yes. The same login is used across clubs, so the updated password applies everywhere the account is connected.
Should admins change passwords for users?
Only when necessary. When possible, have the user reset their own password for better security.
What if the reset email isn’t arriving?
Confirm the correct email was entered and have the user check spam or junk folders. If needed, an admin can change the password manually.
Why can’t the user log in after a password change?
Double-check the email address being used and confirm the new password was saved successfully.