In Sprocket Sports, a household is the connection between the adults on an account and the players they manage. Understanding how households work helps you support common scenarios like adding another parent or guardian, setting the right access level, and making sure the right people receive club communications.
What you’ll find in this article
What a household is in Sprocket
The two parts of a household: parents or guardians and players
Where access levels fit into a household
Common reasons families use Limited Access
When to reach out for help combining or splitting households
Before you start
Households are managed by parents or guardians. Admins can view household relationships when reviewing a player or user record, depending on permissions.
Staff roles and staff access are covered in a separate Staff Management collection.
What is a household?
A household in Sprocket consists of:
Parent/Guardians: the adults who manage the account
Players: the athletes connected to that household
A household can include multiple parents or guardians and multiple players.
Parent/Guardian access levels
Each parent or guardian in a household has an access level (Full Access or Limited Access) that controls what they can do when logged in.
To view which access level a parent or guardian has, see Viewing Parent/Guardian Access (Full vs Limited Access).
Common reasons families use Limited Access
Limited Access is often used when an adult needs visibility for coordination, but should not manage account-level actions. Common examples include:
A grandparent helping with pickup or dropoff
A babysitter or caregiver who needs schedule and messaging visibility
Another family member who needs event information
Families may also use Limited Access for other scenarios where someone needs to stay informed but should not manage account-level actions.
Players in a household
Players live under the household and are managed by the parents or guardians connected to that household. Players can also be invited to create their own login if they meet eligibility requirements.
Related article: What are Player Logins?
Combining or splitting households
In some cases, a family may end up with separate parent or guardian accounts that need to be combined into the same household, or you may need to split a household into multiple households.
If your club needs help with either scenario, reach out to your Client Success team for assistance.
If you run into issues
If you are trying to support a household change and you cannot find the settings you need, it may be permission-based. Work with your club admin or your Client Success team to confirm your access and the recommended workflow for your club.
FAQs
Can a household include multiple parents/guardians and multiple players?
Yes. A household can include multiple parents or guardians and multiple players.
Who manages household relationships in Sprocket Sports?
Households are managed by parents or guardians, and admins can view household relationships depending on permissions.
When should a family use Limited Access?
Limited Access is useful when an adult needs visibility for coordination but should not manage account-level actions.
Who should I contact if I need to combine or split households?
Reach out to your Client Success team for help with combining or splitting households.