Sprocket Sports

Learn how to use Sprocket’s email, announcements, staff messaging, SMS, and website contact tools to reach the right audience at the right time.

Communication Overview

Learn how to view and interpret a user’s Communication Preferences to troubleshoot missing notifications, emails, or SMS messages.

Viewing a User's Communication Preferences

Find quick answers to common admin questions about communication opt-ins, email history, recipient targeting, and SMS best practices, with links to the full step-by-step articles.

Communication FAQs

Learn how to send emails, manage recipients, and communicate effectively with players, families, staff, and teams inside Sprocket.

Communications

Learn how to create, format, schedule, and send targeted emails to players, parents, and staff using the Email tool in Sprocket.

How to Create and Send an Email

Learn how to create, organize, and manage reusable email templates so your club’s communications stay consistent and efficient.

Creating Email Templates

Use Sprocket’s built-in AI email assistant to generate a draft message during the Compose step and insert it directly into your email.

Using AI for Email Writing

Learn how to send targeted emails directly from report results so you can message filtered segments without rebuilding your recipient list.

Emailing from a Report

Learn how to create and reuse Saved Groups so you can quickly email recurring recipient lists without rebuilding them each time.

Creating Saved Groups for Email Communications

Learn how to find and filter automatic system generated emails in Sprocket, including payment receipts, registration confirmations, and reminder messages.

Finding System-Generated Emails

Learn how to search, filter, and locate previously sent emails in Sprocket so you can confirm delivery, review content, or resend messages.

Searching for Sent Emails

Learn how to promote a program by sharing the Program Detail Page or generating a ready-to-send Program Announcement Email directly from the Promote tab.

Sending a Program Announcement Email

Learn how to choose the right recipients when creating a new email in Sprocket, including Player, Team, User, Staff, User Groups, and Saved Groups.

Selecting Email Recipients

This collection covers everything you need to send and manage emails in Sprocket, including selecting recipients, using templates, generating AI drafts, filtering sent messages, and tracking system generated emails. Use these articles to create targeted, compliant, and effective email communications for your club.

Emails

Learn what Club Contacts are, how they are created, and how to manage them for marketing and communication with prospective families and community members.

Club Contacts Explained

Learn how to find, filter, and review Contact Us form submissions in Sprocket, including required permissions and available actions.

Viewing Website Contact Us Form Submissions

This collection explains how Club Contacts work in Sprocket, including how they are created, how Contact Us submissions connect to Club Contact profiles, and how to manage, communicate with, or mark contacts inactive. Use these articles to support outreach to prospective families, sponsors, and your broader club community.

Club Contacts

Learn when to use Club Announcements, who can send them, and where recipients will see these urgent, club-wide messages.

What are Club Announcements used for

Learn how to send a Club Announcement from web or mobile, select teams, choose delivery options, and review sent announcements.

How to Send a Club Announcement

Club Announcements are designed for urgent, club-wide updates that need to reach teams quickly. This collection explains when to use announcements, who can send them, how delivery works across web and mobile, and how to troubleshoot common issues.

Club Announcements

Learn how to use Staff Messaging in the mobile app and web dashboard to coordinate internally, start chats, and manage group conversations.

Staff Messaging

Messaging

Learn how SMS text messaging works in Sprocket, when to use it, how members opt in, and what is required to enable SMS for your club.

Text Messaging Explained

Get answers to common questions about SMS text messaging in Sprocket, including setup, permissions, opt-in requirements, pricing, and usage tracking.

Text Messaging FAQ

Text Messaging articles explain how SMS works in Sprocket, including setup, permissions, opt-ins, pricing, usage tracking, and best practices. This collection helps admins understand when and how to use text messaging for time-sensitive communications.

Text Messaging

Find answers and get help from Intercom Support and Community Experts

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