Sprocket supports SMS text messaging so your club can send time-sensitive updates directly to members’ phones. This is a great option when you need families to see an update quickly, even if they are not checking email or team chat.
What you’ll find in this article
What SMS text messaging is used for in Sprocket
Where SMS messages can be sent from
What members need to do to receive texts, and how SMS is enabled for your club
Before you start
Members must opt in to receive SMS messages through their notification settings.
SMS availability and costs depend on your club’s setup.
What is SMS text messaging in Sprocket
SMS text messaging allows your club to send short, urgent updates to members’ mobile phones. These messages are designed for alerts that should be seen quickly.
Common examples include:
Weather cancellations
Last-minute schedule changes
Urgent club-wide updates
Where you can send text messages
SMS can be used for:
New or Updated Event Alerts
Club Announcements
This keeps SMS focused on the most time-sensitive communications and important event information, while email and chat remain the best fit for longer updates.
Who will receive texts
To receive SMS messages, members must opt in through their notification settings. If they have not opted in, they will not receive text messages, even if they receive email or chat updates.
Enabling SMS for your club and understanding costs
SMS text messaging requires additional setup and includes usage-based costs.
To enable SMS for your club or to learn more about pricing and billing please contact your Client Success Manager.
If you run into issues
If recipients say they did not receive a text, confirm that SMS is enabled for your club and that the member has opted in through notification settings. Also confirm the account has a valid mobile phone number on file.
FAQs
When should I use SMS instead of email?
Use SMS for urgent, time-sensitive updates that need to be seen quickly, such as cancellations or last-minute schedule changes.
Why didn’t a member receive a text message?
Confirm SMS is enabled for your club, the member has opted in through notification settings, and a valid mobile phone number is on file.
Can SMS be used for all communications?
No. SMS is limited to specific workflows such as New or Updated Event Alerts and Club Announcements.
Does SMS cost extra?
Yes. SMS requires additional setup and includes usage-based costs. Contact your Client Success Manager for details.