Understand which automatic system emails, like payment receipts and reminders, are being sent on your club’s behalf.
What you’ll find in this article
What “System Generated” emails are in Sprocket
How to filter your Email list to find system generated messages
Which email types are not considered system generated
Before you start
You’ll need the Communications > Admin Communications permission to access the club-wide Email log.
What are system generated emails
System generated emails are messages Sprocket sends automatically based on actions and timing in the platform. These can include things like:
Payment receipts and payment reminders
Registration confirmations
Account verification and notification emails
These emails are logged in the Email area so you can confirm what was sent and when.
Where to find system generated emails
In the left navigation, go to Communications.
Select Email.
This page includes filters at the top and a list of emails below. By default, you will only be seeing admin or staff sent emails.
Filter to system generated emails
To see system generated emails, you must turn on the system generated filter.
On the Email page, select Filters.
Check the System Generated filter.
Select Search.
You should now see emails that were automatically sent by the system based on your email filters.
Understanding email types
Sprocket includes many email types. Most are system generated and will only appear when the System Generated filter is selected.
A few email types are not system generated, including:
Club Email
Invitation
Rejection
If you run into issues
If you are not seeing any system generated emails, confirm the System Generated filter is checked and then run Search again. If you still do not see results, broaden your date range, since system generated emails are often tied to specific events like payments, registrations, or reminders.
FAQs
Why can’t I see system generated emails in the Email log?
You must turn on the System Generated filter and select Search to view automatic emails.
What types of emails are considered system generated?
Examples include payment receipts, payment reminders, registration confirmations, and account verification emails.
Are Club Emails considered system generated?
No. Club Email, Invitation, and Rejection email types are not considered system generated.
What should I do if I still don’t see the email I’m looking for?
Confirm the System Generated filter is checked and broaden your date range, as these emails are often tied to specific platform actions and timing.