Sprocket Sports

Learn the key payment concepts and workflows in Sprocket, including how payments connect to registrations, teams, and financial reporting, with links to detailed guidance for common tasks like refunds, payment…

Payments Overview

A quick reference guide to the most common payment workflows admins handle in Sprocket, with links to the best step-by-step articles for each scenario.

Common Payment Scenarios

Learn how to record a cash, check, or other offline payment on a player’s account and ensure balances remain accurate.

Record an Offline Payment

Learn how to enable Financial Aid applications, approve and award aid, apply aid after registration, and grant Financial Aid manually without using the application process.

Financial Aid

Learn how to create and send invoices, add reusable invoice items, and configure Invoice Settings for accurate reporting and faster billing.

Invoicing

Learn when to use a registration price override, how it affects checkout pricing, and where to manage price changes for future registrations.

Registration Price Overrides

Learn two ways to pause a player’s upcoming installments without deleting payments, depending on whether the family will pay later or not.

Put a Player’s Payment on Hold

Learn what payment disputes are, how to respond to them in Sprocket, what evidence to submit, and best practices for preventing disputes and strengthening your refund policy.

Disputes

Learn how to configure and apply surcharges to registration purchases, including setup steps, program-level controls, and what families see during checkout.

Surcharges for Registration Purchases

Manage registration payments, payment plans, discounts, credits, refunds, surcharges, invoicing, and AR reporting in Sprocket.  This collection covers the most common admin payment workflows, including how to collect payments, adjust balances, handle financial aid, record offline payments, resolve disputes, and reconcile revenue.  Use these articles to find step-by-step guidance for both everyday scenarios and more complex financial situations.

Payments	 	 	 	 	 	

Learn the difference between discounts, financial aid, and credits, and when to use each to adjust what a family pays or still owes.

Credits & Discounts Overview

Learn how to create a credit, price discount, or financial aid item, including how to control who can use it, where it applies, and when it’s available.

Creating Credits & Discounts

Learn two ways to set up early bird pricing in Sprocket—using a discount families can see at checkout or a price override that automatically updates the list price.

Creating Early Bird Discounts

Learn how to set up a sibling discount that automatically applies when multiple players from the same household register.

Create a Sibling Discount

Learn how to create a multi-session discount that applies when a player registers for multiple sessions, days, or related registrations.

Creating Multi-Session Discounts

Applying Credits or Discounts

Learn how to apply full or partial refunds, how refunds are created when changing or cancelling registrations, and where to review and approve pending refunds.

Refunds

Learn the most common reasons a pending refund can’t be approved, what to check, and how to resolve each issue.

Common Refund Issues

Use this section to manage adjustments to what families pay. You’ll learn when to use discounts, credits, financial aid, and refunds, plus how to apply them correctly so balances, payment plans, and refund approvals behave the way you expect.

Discounts, Credits & Refunds

Learn how to create standard payment plans that are available to families at checkout, including Dynamic and Fixed plan setup, configuration steps, and assignment best practices.

Standard Payment Plans

Learn how to create a one-off payment plan for a specific player and when to use a custom payment plan instead of a standard payment plan.

Custom Payment Plans

Learn how to split a player’s payment schedule between two parents or guardians, including how to edit installments and set up payments before or after registration.

Split Household Payment Plans

Learn how to manage a player’s existing payment schedule after registration, including editing, deleting, writing off, and adding payments.

Managing Payment Plans

This section covers how payment plans work in Sprocket and how to manage them in real-world scenarios. You’ll learn how to create custom payment plans, handle split household payment schedules, and make updates after registration, including adding payments and recording offline payments.

Payment Plans

Learn which reports to use for accounts receivable, revenue tracking, and cash reconciliation, including guidance for both accrual-basis and cash-basis clubs.

Accounts Receivable Management

Learn how to write off an overdue payment so it is treated as uncollectible and removed from outstanding balance tracking.

Mark a Payment as Bad Debt or Uncollectible

This section helps admins manage billing and collections outside of standard registrations and use AR and cash reports to track outstanding balances, write-offs, and deposits.

Invoicing & AR Management 

Find answers and get help from Intercom Support and Community Experts

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