Sprocket Sports

Learn the difference between discounts, financial aid, and credits, and when to use each to adjust what a family pays or still owes.

Credits & Discounts Overview

Learn how to create a credit, price discount, or financial aid item, including how to control who can use it, where it applies, and when it’s available.

Creating Credits & Discounts

Learn two ways to set up early bird pricing in Sprocket—using a discount families can see at checkout or a price override that automatically updates the list price.

Creating Early Bird Discounts

Learn how to set up a sibling discount that automatically applies when multiple players from the same household register.

Create a Sibling Discount

Learn how to create a multi-session discount that applies when a player registers for multiple sessions, days, or related registrations.

Creating Multi-Session Discounts

Applying Credits or Discounts

Learn how to apply full or partial refunds, how refunds are created when changing or cancelling registrations, and where to review and approve pending refunds.

Refunds

Learn the most common reasons a pending refund can’t be approved, what to check, and how to resolve each issue.

Common Refund Issues

Use this section to manage adjustments to what families pay. You’ll learn when to use discounts, credits, financial aid, and refunds, plus how to apply them correctly so balances, payment plans, and refund approvals behave the way you expect.

Discounts, Credits & Refunds

Find answers and get help from Intercom Support and Community Experts

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