What you’ll find in this article
Two ways to pause a player’s upcoming installments without deleting payments. Use the option that matches whether you plan to collect the money later.
Availability: Web browser only.
Important note for Subscription programs
These steps do not apply to Subscription programs. If you need to pause a subscription, you will need to cancel the registration using the steps in Cancel a Registration.
Before you start
It’s usually best to avoid deleting payments, since that can impact financial reporting. Instead, you can either offset upcoming installments (if the family will not pay for that period) or move due dates (if they will pay later).
Option 1: Apply a discount to offset upcoming installments
Use this when the player will not be paying for the missed months (example: an injury discount).
Go to the player’s profile and select the Payments tab.
Go to the Credits/Discounts section and click + Create a New Credit/Discount.
Set Discount Type to Percentage and enter 100% so the family is not charged for the targeted installments.
Under Assignment Settings, attach the relevant Program.
Click Save.
Return to the Payments tab.
For each installment you want to offset, select the ellipsis ( ... ) next to the installment and choose Apply Credit/Discount.
Select the discount you just created and apply it to the appropriate installment(s).
Option 2: Adjust the payment due date
Use this when the player still needs to pay, but on a later schedule.
Go to the player’s profile and select the Payments tab.
Select the ellipsis ( ... ) next to the installment you want to update.
Select Edit.
Update the Due Date to the new future date.
Add an admin note explaining why the installment was changed.
Save, then repeat for any additional installments.
If you are pausing multiple months, update the schedule first, then review the total due and upcoming due dates to confirm the plan still matches what you intended.
FAQs
Should I delete payments to pause them?
No. It’s usually best to avoid deleting payments, since that can impact financial reporting. Use a discount or adjust due dates instead.
When should I use a 100% discount?
Use a 100% percentage discount when the player will not be paying for the missed months and you want to offset specific installments.
When should I change the due date instead of applying a discount?
Adjust the due date when the family still plans to pay, but needs a later schedule.
Can I use these steps for Subscription programs?
No. These steps do not apply to Subscription programs. To pause a subscription, you must cancel the registration.