What you’ll find in this article
How to manage a player’s existing payment schedule after they have registered, including editing, deleting, writing off payments, adding new payments, and recording offline payments.
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Edit, delete, or write off a scheduled payment
Use these options when you need to adjust an existing scheduled payment that is already on the player’s account.
In the left navigation, select Players.
Click the player’s Last Name.
Select the Payments tab.
Find the payment record you want to update.
On the right side of the payment record, choose the action you need:
Edit
Use this to update the due date or change the amount due.Delete
Use this to remove the payment record.Write Off
Use this when the funds are not collectible. The amount is treated as uncollectible revenue.
Add a new payment record
Use this when you need to extend the payment schedule or add additional payments after registration.
In the left navigation, select Players.
Click the player’s Last Name.
Select the Payments tab.
Select + Add Payment.
In the modal:
Select the Program the payment should be attached to
Enter a Due Date
Enter the Amount
Add an Admin Note (required)
Select Save.
Tip
If you are making multiple changes, update the schedule first, then review the Programs tab to confirm the total due and payment timing still match what you intended.
If you run into issues, double-check that any new payments are attached to the correct program and that the revised schedule totals to the registration amount.
FAQs
Can I change the amount or due date of a scheduled payment?
Yes. Use the Edit option next to the payment record to update the due date or change the amount due.
What does Write Off do?
Write Off marks the payment as uncollectible. The amount is treated as uncollectible revenue.
Can I add additional payments after a player registers?
Yes. Use + Add Payment in the Payments tab to extend the payment schedule or add new payments.
What should I check after adjusting a payment schedule?
Review the Programs tab to confirm the total due and payment timing match what you intended, and ensure all payments are attached to the correct program.