What you’ll find in this article
How to create a credit, price discount, or financial aid item, and (if needed) control who can use it, where it applies, and when it’s available.
Availability: Web browser only.
Step 1: Go to Credits/Discounts
In the left navigation, select Credits/Discounts.
Select the option to add a new credit/discount (labeled + Add Credit/Discount).
Step 2: Fill out Credit/Discount Details
1) Name
Enter the name of the credit/discount/financial aid item.
This is visible to families, so keep it clear and recognizable (example: “Early Bird Discount”).
2) Credit/Discount Type
Choose how the amount is calculated:
Fixed Amount: adjusts a registration fee by a dollar amount (example: $25)
Percentage: adjusts a registration fee by a percentage (example: 25%)
3) Category
Choose the type of adjustment:
Credit: funds owed back to a player (commonly due to a cancellation or a payment handled outside the platform). This is only available for the Fixed Amount Credit/Discount Type.
Price Discount: reduces fees based on criteria you define
Financial Aid: reduces fees due to financial assistance criteria
4) Amount
Enter the dollar amount or the percentage of the list price.
5) Promo Codes (optional)
Enable this if you want families to enter a promo code at checkout.
Then complete:
Promo Code Name: the text families will type at checkout
Maximum number of usages: total uses across all players
Maximum number of usages per player: limits uses per player
Important: Promo codes also need to be enabled on the registration itself. If promo codes aren’t enabled there, families won’t see a place to enter the code at checkout.
6) Effective Date and End Date
Set the date range when the credit/discount can be applied, and when it expires.
7) Player Assignment Options
Choose who can use it:
Restrict to specific player(s): bulk select players (use search to filter by gender, age, name, program, or registration)
Do not restrict to specific players: best for time-based or criteria-based discounts (example: early bird pricing)
8) Waive Admin Fee (optional)
Enable this to waive the admin fee (if your payment plan includes one).
9) Notes (optional)
Add internal notes for your own record-keeping.
Step 3: Choose where it applies (Assignment Settings)
Leave these blank if the credit/discount should apply to all programs/registrations.
Otherwise, choose one or more:
Program Type (Core, Supplemental, Training Sessions, Tryout, League, Tournament, Other)
Program (active programs)
Registration (active registrations)
Step 4: Add eligibility rules (Pre-Conditions: Discounts only)
Pre-conditions let you require that a family/player is registered in something specific before they’re eligible for the discount.
Options include:
Program Type
Program
Registration
Apply Pre-Conditions to Family (use this for family/sibling discounts)
Number of registrations needed to satisfy pre-conditions
If left blank, pre-conditions won’t apply.
Common examples
Early Bird Discount: not restricted to players, has effective/end dates, applies to a specific registration.
Sibling Discount: pre-conditions include Apply Pre-Conditions to Family and a required number of registrations (minimum 1).
Credit for a cancelled camp: category = Credit, restricted to specific player(s), notes added for context.
FAQs
Can I create a percentage-based credit?
No. Credit is only available for the Fixed Amount Credit/Discount Type.
Why can’t families enter my promo code at checkout?
Promo codes must also be enabled on the registration itself. If promo codes aren’t enabled there, families won’t see a place to enter the code at checkout.
Can I restrict a discount to certain players only?
Yes. Under Player Assignment Options, choose Restrict to specific player(s) and bulk select the eligible players.
What happens if I leave Assignment Settings blank?
If left blank, the credit/discount will apply to all programs/registrations unless further restricted by other settings.