Sprocket Sports

Understand how Programs and Registrations work together to power your club’s offerings. This guide explains the structure behind sign-ups and how to create a clear, flexible registration experience for families.

Program & Registration Overview

Use this guide to get familiar with the core terms you will see throughout Programs and Registrations.

Key Terminology

Use this Core Programming Checklist to verify your program configuration before publishing or opening registration. This guide helps ensure your Programs, Registrations, Payment settings, and visibility controls are properly aligned.

Core Programming Setup Checklist

Learn how Vertical Insure’s Player Registration Protection works in Sprocket, what it covers, how families file claims, and how to enable it for your club.

Vertical Insure (ViCoverage) Player Registration Protection Overview

Guides and best practices for configuring Programs and Registrations in Sprocket. Learn how Program types, registrations, eligibility, pricing, capacity, teams, and lifecycle settings work together to control sign-ups, scheduling, communication, and reporting.

Programs & Registrations 

Understand how Program Start and End Dates control visibility, registrations, invitations, and scheduling behavior for both admins and families.

Programs Overview

Learn how Program Start and End Dates control visibility for families, how Programs appear to admins over time, and how Program and Registration dates work together to determine what players…

Program Lifecycle & Visibility

Learn how to access and manage existing Programs in Sprocket, including editing Program details, understanding how changes affect registrations, and how Program settings connect to Teams, Calendar, and reporting.

Program Management for Admins

Learn how to duplicate an existing Program (including its registrations) so you can quickly reuse a proven setup for a new season, year, or recurring offering.

Duplicating a Program

Step-by-step example of creating a Winter Break Camp Program with grouped registrations, including Program Type selection, dates, team structure, display settings, and financial reporting setup.

Program Setup Walkthrough: Winter Break Camp Example

A decision guide to help you choose the right Program Type in Sprocket based on your club’s structure, billing model, team setup, and scheduling needs.

Which Program Type Should I Use?

Use this guide to choose the best way to structure your Camps & Clinics Programs using Programs, Groupings, and Registrations.

Camps & Clinics: Grouping Best Practices

This section covers the core building blocks of Programs in your club setup. Start with Programs Overview to learn what Programs are and how they relate to Registrations and Teams. Use Program Lifecycle & Visibility to understand how dates and registration settings control when Programs appear to families. Refer to Program Management for Admins when you need guidance on editing Program details, keeping data clean, and making sure Programs are connected correctly to other features in the system.

Programs

Learn how each Program Type behaves in Sprocket and how to choose the right type for your offering, including Core, Camps & Clinics, Supplemental, Tryout, League, Subscription, and more.

Program Types Overview

Learn what Core Programs are, when to use them, and how registration, teams, scheduling, and reporting work for your primary season-long or year-long offerings.

Core Programs

Understand what Tryout Programs are, when to use them, and how registration and evaluations connect to a Core Program.

Tryouts Programs

Learn when to use Supplemental Programs for camps, clinics, and add-on offerings, and how registration and grouping options work.

Supplemental Programs

Learn when to use Training Sessions Programs for one on one or small group coaching, and how Sign Ups connect to pricing and scheduling.

Training Session Programs

Learn how to create and manage Camps & Clinics programs, including groups, session and drop-in registration types, scheduling with auto-generated drop-ins, capacity rules, editing behavior, shopping experience, and legacy compatibility.

Camps & Clinics

Learn how Subscription Programs support recurring monthly billing and when to use them for ongoing offerings like memberships or year-round academies.

Subscription Programs

Learn what League Programs are used for, how players or teams register, and how Traditional Teams power schedules and standings.

League Programs

Learn when to use Tournament Programs to collect tournament fees, manage event-specific rosters, and keep tournament activity separate from Core Programs.

Tournament Programs

Learn when to use Other Programs for registrations that do not fit standard sports program types, and how they can support payments, teams, and event communication.

Other Programs

This section explains the different Program Types you can use when setting up your offerings. Each type is designed for a specific kind of experience, such as full season play, extra training, or short term events. Use these articles to understand when to choose Core Programs, Supplemental Programs, Training Sessions, Subscription Programs, Tryout Programs, League Programs, Tournament Programs, or Other Programs, and how each type affects registration, rostering, scheduling, and reporting for your club.

Types of Programs

Learn how Registrations control the sign up experience for families, including eligibility, pricing, forms, capacity, waitlists, and registration emails.

Registrations Overview

Learn how Registrations work inside Programs, how visibility and eligibility are controlled, and how pricing and payment options are managed at the registration level.

Understanding Registrations

Learn how to create a new registration inside a Program, including Basic Info, eligibility, display settings, email configuration, and capacity setup.

Creating a Registration Walkthrough: Winter Break Camp Example

Learn how Registration Forms control the registration flow, including player or team information, waivers, checkout options, donations, volunteer opportunities, and payment behavior.

Registration Forms & Checkout Options

Learn how to configure Incomplete Registration Emails, set form-level defaults, and override reminder content for specific registrations.

Incomplete Registration Emails

Learn how to set registration capacity, enable waitlists, approve players from the waitlist, and notify approved waitlist players.

Registration Capacity & Waitlists

Learn how to change a player’s registration or cancel a completed registration, including how refunds, credits, and pricing differences are handled.

Change or Cancel a Registration

Learn how to duplicate a registration to quickly reuse a proven setup, carry over pricing rules, and safely adjust dates, eligibility, and display settings before opening to families.

Duplicating a Registration

Registrations 

Use this checklist to troubleshoot why a parent or player cannot see a registration, including date windows, grouped registrations, invitational setup, capacity limits, and registration form configuration.

Common Registration Issues

Learn what registration edits apply going forward versus what does not change for existing registrants, plus best practices for updating forms, checkout options, and pricing after completion.

Editing Registrations After Completion

Understand how eligibility rules determine which players can see and register for a registration, and learn how to troubleshoot common eligibility and visibility blockers.

Player Eliigibility FAQ

Get answers to common team setup questions, including how to add teams to a program and how to choose the correct Team/Group Type.

Team Assignment FAQ

Troubleshooting & FAQs articles focus on resolving common issues and answering frequent questions that arise when working with programs and registrations. Use this section to understand why something may not be visible, how edits affect existing registrations, and what to do when a workflow doesn’t behave as expected.

Registrations Troubleshooting & FAQs

Learn practical strategies to increase registration completion rates by reducing friction, improving clarity, and using built-in tools like reminders, capacity settings, and Special Registrations.

Maximizing Registration Completion

Learn how to structure and organize multi-session Supplemental and Training Sessions programs so families can easily select sessions and complete registration without confusion.

Organizing Multi-Session Programs

Learn best practices for enabling, approving, and communicating with waitlisted families to keep registrations full and manage capacity effectively.

Managing Waitlists Efficiently

Learn how to generate bulk waiver PDFs using Sprocket’s PDF Form tool, including how to upload and map fields and download completed waivers for recordkeeping.

Generating Waivers

Learn how to use Quick Promote to share a Program Detail Page or send a Program Announcement Email to families after creating a program.

Share a Program with Families

Tips & Best Practices articles share practical guidance for setting up programs and registrations in a way that’s clear for families and easy to manage for admins. Use this section to find recommendations on organizing multi-session offerings, improving registration completion, and getting the most out of tools like waitlists, emails, and program promotion.

Registrations Tips & Best Practices 

Learn how to impersonate a parent to view the platform from their perspective, troubleshoot registration visibility, and safely test new programs using Special Registrations.

Impersonating a Parent to Register a Player

Learn how to use Register Players to add athletes to programs from the admin side, including bulk registration, payment plan selection, and what families see after registration.

Register Players Function Overview

Administrative Workflows articles walk through common admin-side actions that go beyond initial setup. Use this section to learn how to complete registrations on behalf of families, impersonate users for troubleshooting, and manage edge cases that require hands-on administrative intervention.

Administrative Workflows

Find answers and get help from Intercom Support and Community Experts

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