What Is Player Registration Protection?
Player Registration Protection, powered by ViCoverage (Vertical Insure), is an optional add-on offered during registration that protects a player’s non-refundable registration fees if they cannot participate for a covered reason.
When enabled in Sprocket:
Families are presented with the option to add protection during checkout
Coverage is optional and selected per registration
Claims are handled entirely by ViCoverage
Clubs retain 100% of their registration revenue
This protection reduces refund requests, chargebacks, and administrative burden for clubs while providing peace of mind to families.
Why It Matters for Clubs
Clubs that offer Player Registration Protection benefit from:
Revenue protection even when a player withdraws for a covered reason
Fewer refund exceptions and manual adjustments
Reduced chargebacks
More consistent enforcement of refund policies
Increased trust during registration
Clubs remain the loss payee, meaning registration revenue stays intact when a claim is approved.
What Is Covered
Player Registration Protection may reimburse non-refundable registration fees for:
Season-ending injuries
Season-ending illness
Short-term injuries
Short-term illness
Involuntary job loss
Required job relocation
Active military duty
Families must provide documentation when filing a claim.
What Is Not Covered
Coverage does not apply to:
Voluntary withdrawal
Personal schedule conflicts
Coach or team conflicts
Pre-existing medical issues within the past 90 days
Cancellation of the program
All claims are reviewed and determined by ViCoverage based on submitted documentation.
How It Works During Registration
The club enables Vertical Insure in Sprocket.
Families complete registration as usual.
During checkout, they are presented with the option to add Player Registration Protection.
Families choose whether to enroll.
If selected, coverage is purchased alongside registration.
Protection typically costs approximately 7% of the non-refundable registration fee and is paid by the family at checkout.
After Purchase
After enrolling:
Families receive a confirmation email from ViCoverage
Policy details and claim instructions are included
Coverage applies to that specific seasonal program
All policy and claims questions should be directed to:
Filing a Claim
If a player cannot participate:
The family logs into the ViCoverage customer portal at customers.vicoverage.com.
They begin the claim process.
Required documentation is uploaded.
ViCoverage reviews and manages the claim.
If approved:
The club retains registration revenue.
The family is reimbursed according to policy terms.
Clubs are automatically notified but do not manage the claim process.
How to Enable Vertical Insure in Sprocket
To turn on Vertical Insure for your club:
Go to Club.
Select Settings.
Click Edit Club Options.
Enable Vertical Insure.
Once enabled, Player Registration Protection will appear during checkout for applicable registrations.
If you previously had Sports Fee Insurance enabled, your settings may already be carried over.
If you need assistance, contact your Client Success Manager.
Frequently Asked Questions
Does this allow families to easily back out of registration?
No. Coverage only applies to specific covered reasons and requires documentation. It does not apply to voluntary withdrawal.
Who handles claims?
All claims are handled directly by ViCoverage. Clubs do not review or approve claims. All policy and claims questions should be directed to: