Impersonation allows an admin to view the platform exactly as a parent would.
This is most commonly used to:
Confirm a registration is visible to a specific family
Walk through the registration flow as the parent
Troubleshoot issues without asking the parent to screen share
Once impersonating, you will be taken to the parent’s dashboard and can register a player using the same steps the parent would take.
Available on web browser only
Option 1: Impersonate from a Player Profile (Most Common)
Navigate to Players in the left navigation menu.
This opens Manage Players.Use the filters at the top to search for the player by first or last name.
Click into the player’s profile. You will land on the Overview tab.
On the right side of the Overview tab, locate the list of parents and legal guardians connected to the player’s household.
Next to the correct parent, click Impersonate.
You will now be logged into the parent’s experience and redirected to their dashboard.
Option 2: Impersonate from a User Profile
Navigate to Users in the left navigation menu.
Use the filters at the top to search for the parent by first or last name.
Click the user’s last name to open their account.
On the Profile tab, locate the Account Options section on the right side.
Click Impersonate user.
You will be redirected to the same dashboard experience as Option 1.
What to Expect While Impersonating
Once impersonation is active:
An indicator at the top of the dashboard will show that you are impersonating.
This confirms you are viewing the platform as the parent, not as an admin.You will see the parent’s dashboard, including their household players.
On the right side of the dashboard, you will see Open Programs that the household’s players are eligible for.
From here, you can click into a program or registration and walk through the registration flow exactly as the parent would.
Tips for Using Impersonation Effectively
Use impersonation to confirm visibility rules
If a parent says they cannot see a registration, impersonation is the fastest way to verify whether the registration is actually visible for that specific player.
Check the correct parent account
If a household has multiple guardians, make sure you impersonate the same parent account the family is using.
Validate the full experience
When troubleshooting, click all the way through to confirm:
The registration is visible
The correct registration option is available
The form steps, waivers, and checkout behavior appear as expected
Using Impersonation to Test New Programs and Registrations
Impersonation is also a helpful way to test new programs and registrations before making them available to families.
A common approach is to:
Keep the program closed to the general club
Open a registration only for a tester account
How This Works
Keep the Program closed using the Program Start Date and End Date.
Open a Special Registration for a test player.
Impersonate the parent associated with that player and walk through the registration flow as if you were the family.
This allows you to verify:
Visibility
Forms
Waivers
Checkout behavior
Confirmation emails
Without exposing the program publicly.
Open a Special Registration for Testing
Available on web browser only
Navigate to Players in the left navigation menu and search for the test player.
Click into the player’s profile and switch to the Programs tab.
Click Special Registration and select Create a new Special Registration.
Select the registration you want to open for testing.
Optional: If using Price Override, enter the amount in the corresponding field.
Please note: In some cases, a Discount may be needed instead of a Price Override. Reach out to your assigned Account Manager if you are unsure which to use.
Update the Start Date if you want the Special Registration to open on a date other than today.
Update the End Date if you want the Special Registration window to remain open longer than the system default of 7 days.
If the tester is completing the flow without payment, select Enable Pay Offline.
This allows the registration to be completed without entering payment information.
Offline payments can later be recorded from the Payments tab on the player’s profile.
Add any Notes for tracking purposes, then save.
Test the Registration as a Parent
Once the Special Registration is open:
Use either impersonation method described earlier in this article.
Confirm the registration appears on the tester’s dashboard.
Click into the registration and complete the flow from start to finish.
This is the safest way to test new programming without impacting real families or live registrations.
Frequently Asked Questions
Can parents see that I am impersonating their account?
No. Impersonation is an internal admin tool. Families are not notified when an admin impersonates their account.
Can I impersonate from mobile?
No. Impersonation is available on web browser only.
Why can’t I see a registration while impersonating?
If a registration is not visible, check:
Program Start and End Dates
Registration visibility settings
Player eligibility rules
Whether you are impersonating the correct parent account
What is the safest way to test a new registration?
Use a test player and create a Special Registration. Then impersonate the associated parent account and complete the registration flow end to end before making it publicly available.