Sprocket Sports

Guides and best practices for configuring Programs and Registrations in Sprocket. Learn how Program types, registrations, eligibility, pricing, capacity, teams, and lifecycle settings work together to control sign-ups, scheduling, communication, and reporting.

Programs & Registrations 

Learn how to build, launch, and optimize your Sprocket website. This collection covers pages, navigation, content options, SEO, troubleshooting, and best practices.

Website

Explore essential guidance for using the Sprocket Sports mobile app. This collection includes step-by-step help for navigating the app, managing schedules and events, communicating with teams and staff, accessing club content, updating account settings, and using key features like messaging, calendars, registrations, and more. It’s designed to support both families and staff in getting the most out of the mobile experience.

Mobile App

Learn how to send emails, manage recipients, and communicate effectively with players, families, staff, and teams inside Sprocket.

Communications

Understand how to manage team schedules, publish events, sync calendars, and prevent conflicts using Sprocket’s Scheduling and Calendar tools.

Scheduling & Calendar	 	 	 	 	 	

Manage registration payments, payment plans, discounts, credits, refunds, surcharges, invoicing, and AR reporting in Sprocket.  This collection covers the most common admin payment workflows, including how to collect payments, adjust balances, handle financial aid, record offline payments, resolve disputes, and reconcile revenue.  Use these articles to find step-by-step guidance for both everyday scenarios and more complex financial situations.

Payments	 	 	 	 	 	

In this section, you’ll learn how to set up staff access in Sprocket from end to end. We’ll walk through adding staff profiles, assigning roles and permissions, and linking staff to the right programs and teams so they can see the information they need. You’ll also find guidance on public staff profiles, custom role templates, and best practices for keeping access consistent as your club grows.

Staff Management	 	 	 	 	 	

Team Management	 	 	 	 	 	

Member Management	 	 	 	 	 	

Tryouts	 	 	 	 	 	

Dashboards & Reporting	 	 	 	 	 	

Learn how Sprocket’s Club Financials tools support bookkeepers and finance teams with payment tracking, revenue reporting, AR aging, and month-end reconciliation.

Club Financials	 	 	 	 	 	

Learn how volunteering works in Sprocket, including the difference between Volunteer Management and Volunteer Tracking, and when to use each tool.

Volunteering 

Facilities allow you to manage the physical locations your club uses, including fields, courts, and rinks. From here, you can create locations, add individual playing surfaces, control availability, view your Field Calendar, and even monetize unused space through Facility Rentals.

Facilities	 	 	 	 	 	

This collection covers everything you need to manage ticketed events in Sprocket, from creating events and setting pricing to selling tickets, scanning QR codes, issuing refunds, and tracking revenue. Use these articles to manage the full ticket lifecycle across web and mobile.

Ticketing	 	 	 	 	 	

Read about all of our releases and what was included

Release Summaries 

Short how-to videos covering key Sprocket Sports features, workflows, and tips for admins and staff.

Video Library

Find answers and get help from Intercom Support and Community Experts

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