Sprocket Sports

Learn how the Tickets module works from event setup to check-in, including pricing, guest checkout, QR code scanning, and revenue tracking across web and mobile.

Tickets Overview

Learn how to create a ticketed event, set ticket pricing, add checkout questions, and publish it to your calendar using the Tickets module.

How to Create a Ticketed Event

Article Description: Understand how members and guests purchase tickets, complete guest checkout, and access their QR code on web and mobile after purchase.

How Members Purchase Tickets and Access Their QR Code

Learn how to manage ticket purchases, issue refunds, update event settings, and track ticket revenue from the web browser.

How to Manage Ticket Sales, Refunds, and Event Settings

Learn how staff check guests in, scan ticket QR codes, and manage ticket redemption using the mobile app.

Managing Ticket Check In and QR Code Scanning on Mobile

Article Description: Learn the difference between Tickets and Programs so you can choose the correct tool for event access or participant registration.

When Should I Use Tickets vs Programs?

Article Description: Understand which user permissions are required to create events, manage ticket sales, issue refunds, and scan tickets.

Tickets Permissions Overview

Article Description: Learn how to track ticket sales, monitor revenue, and understand how refunds impact ticket totals.

Ticket Revenue and Reporting Overview

Find quick answers to common ticket questions about pricing edits, QR scanning issues, calendar visibility, and ticket management.

Common Ticket Questions and Troubleshooting

This collection covers everything you need to manage ticketed events in Sprocket, from creating events and setting pricing to selling tickets, scanning QR codes, issuing refunds, and tracking revenue. Use these articles to manage the full ticket lifecycle across web and mobile.

Ticketing	 	 	 	 	 	

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.