Find quick answers to common ticket questions, including editing pricing, scanning issues, and calendar visibility.
Why Can’t I Edit Ticket Pricing?
If tickets have already been sold, pricing for those tickets cannot be changed.
You can:
Adjust remaining ticket availability
Add a new ticket category with updated pricing
Why Is My Event Not Showing on the Calendar?
Check the following:
Was Hide from Calendar selected during setup?
Is the event date in the future?
If the event is hidden, edit the event settings and uncheck Hide from Calendar.
Why Is the QR Scanner Not Available?
The QR scanner only appears:
On the day of the event
For staff with Ticket Sale Redemption permission
If either condition is not met, the scanner will not display.
Why Won’t a Ticket Scan?
A ticket may not scan if:
It has already been checked in
The QR code is damaged or partially cut off
The wrong event is selected
Confirm the ticket status under the Purchases or Checked In tab.
Can I Change the Name on a Ticket?
Tickets are tied to the purchase record. If changes are needed, review the purchase details and determine whether canceling and reissuing is appropriate.
If You Run Into Issues
If you cannot resolve the issue using the steps above, contact Support with:
Event name
Event date
Purchaser name
Description of the issue
We’ll help you get it resolved quickly.
FAQs
Can I edit ticket pricing after sales begin?
No. Once tickets are sold, pricing for those tickets cannot be changed.
Why can’t staff see the QR scanner?
The scanner only appears on the event date and for staff with Ticket Sale Redemption permission.
Why isn’t my event visible on the calendar?
Confirm Hide from Calendar was not selected and that the event date is correct.
What should I include when contacting Support about a ticket issue?
Provide the event name, event date, purchaser name, and a description of the issue.