Understand which permissions are required to create events, manage ticket sales, issue refunds, and scan tickets.
Before You Start
Only users with the correct admin or staff permissions can access the Tickets module.
Who Can Create and Edit Ticketed Events?
Admins with Ticket Sale Configuration access can:
Create ticketed events
Edit event details
Adjust ticket pricing and availability
Add checkout questions
Update event pages
If the Tickets tab is not visible, check the user’s role permissions.
Who Can Issue Ticket Refunds?
Admins with Ticket Sale Configuration access can also:
Cancel purchases
Issue refunds
Refunds are returned to the original payment method.
What Is Ticket Sale Redemption Permission?
The Ticket Sale Redemption permission allows staff to:
Access Ticket Management in the mobile app
View purchaser lists
Check guests in
Scan ticket QR codes
Without this permission, staff will not see ticket check-in tools.
Why Can’t My Staff Scan Tickets?
Check the following:
Does the staff member have Ticket Sale Redemption permission?
Is it the day of the event? The scanner only appears on the event date.
If You Run Into Issues
If a user cannot see the Tickets tab or check-in tools, review their role settings under Permissions. Adjust access as needed and have them log out and back in.
FAQs
What permission is needed to create ticketed events?
Users need Ticket Sale Configuration access to create and edit ticketed events.
What permission is needed to scan tickets?
Staff must have Ticket Sale Redemption permission.
Can staff issue refunds?
Only admins with Ticket Sale Configuration access can cancel purchases and issue refunds.
Why can’t a user see the Tickets tab?
If the Tickets tab is not visible, review the user’s role permissions and confirm they have the correct access.