Learn how to check guests in using the mobile app, scan QR codes, and track who has already been redeemed.
Before You Start
Staff must have the Ticket Sale Redemption permission.
The QR code scanner is available on the day of the event.
How to Access Ticket Management in the Mobile App
Staff can access Ticket Management from:
Admin or Coach Homepage > Ticket Management
Event Calendar View > Manage Tickets
View All Purchasers, Checked In, and Pending Tickets
Inside the event, you will see three tabs:
All: All ticket purchasers
Checked In: Guests already redeemed
Pending: Guests not yet checked in
How to Check In a Guest Manually
Tap the purchaser’s name.
Tap Check In.
How to Scan a Ticket QR Code
Tap the barcode icon in the top right.
Scan the guest’s QR code.
Important:
The scanner is only available on the day of the event.
A ticket can only be scanned once.
Why Is the QR Scanner Not Showing?
Check the following:
Is today the event date?
Does the staff member have Ticket Sale Redemption permission?
If You Run Into Issues
If a ticket will not scan, confirm it has not already been checked in.
If staff cannot access Ticket Management, verify their permissions.
FAQs
When does the QR scanner become available?
The QR scanner is only available on the day of the event.
What permission is required to scan tickets?
Staff must have Ticket Sale Redemption permission.
Can a ticket be scanned more than once?
No. A ticket can only be scanned once.
Where can staff see who has already checked in?
Within the event, use the All, Checked In, and Pending tabs in Ticket Management.